Inside Sales Representative / Account Manager

Trail Appliances Ltd; Surrey; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading appliance retailer in Surrey is seeking an APT Account Manager to oversee the customer journey and drive sales growth. The role requires 3-5 years of retail or B2B sales experience, with responsibilities including customer consultation, order management, and collaboration with internal teams. Competitive salary and benefits offered in a dynamic work environment.

Benefits

Competitive salary

Extended Health Benefits

Generous employee discounts

Career Development Opportunities

Employee Recognition Program

Company events

Paid Volunteer

Qualifications

• 3-5 years of successful retail or B2B sales experience.
• Ability to work in a fast-paced environment.
• Strong communication skills with diverse customers.

Responsibilities

• Work with MF DSM on strategic account acquisition.
• Qualify customer needs and make sales recommendations.
• Attend industry events as required.

Skills

Retail or B2B sales experience

Problem-solving

Communication skills

Collaboration

Microsoft Office proficiency

Job description

Overview

Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

With a focus on driving sales growth and managing account relationships, the APT Account Manager is responsible for the entire customer journey from prospecting new accounts to sales order management. Assists APT customers with the selection of appliances based on their needs and wants through a consultative sales approach and supports the customer during and after their purchase. Responsible for expert level knowledge of the variety of products and services offered by Trail Appliances.

Responsibilities

• As an Apartment Replacement Account Manager, you will : Work with MF DSM on strategic account acquisition
• Participate in the upkeep of Sales and Product Knowledge Training
• Qualify customer needs and make recommendations based on information provided
• Collect payment as per Trail Payment guide
• Explain and confirm details related to pick up or delivery requirements
• Communicate Inventory Availability and set realistic expectations
• Create and Maintain customer price lists
• Liaise with the purchasing team to maintain adequate inventory min / max levels for core product
• Follow up with customers, including post delivery
• Maintain a sound understanding of Manufacture Rebate and Program Knowledge
• Attend industry events as required (CHF and BC Housing)

Qualifications

• Have 3-5 years of successful retail or B2B sales experience.
• Work in a fast-paced environment and prioritizing tasks
• Collaborate with internal departments
• Problem-solve and handle customer inquiries and concerns
• Have the ability to communicate with wide / diverse variety of people
• Have proven ability to deliver sales growth, set objectives and achieve them
• Have a good working knowledge of Microsoft Office and ability to learn new software
• Have the ability to work evenings, weekends and additional hours when required
• Have the Appliance knowledge but not mandatory

Work Environment

• Works primarily out of our Cloverdale location
• Offsite meetings with trade partners
• Offsite sales division meetings

Benefits

• Competitive salary
• Extended Health Benefits
• Generous employee discounts
• Career Development Opportunities
• Employee Recognition Program
• Company events
• Paid Volunteer
• Fun and dynamic work environment where your strengths and personality shine!

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?