Inside Sales - Electrical Market | Heat-Line

Electro-Federation Canada; Algonquin Highlands; On-site; CAD 40,000 - 55,000; Full time

Job summary

A Canadian electrical company is seeking an Inside Sales Representative to manage daily inquiries and provide sales support. This full-time role involves preparation of quotations and communication with clients in the electrical market. The ideal candidate has 2–5 years of experience, electrical knowledge, and strong customer service skills. Join a dynamic team dedicated to service excellence and innovation.

Benefits

2 weeks paid vacation

Training and development support

Qualifications

• 2–5 years of experience in inside sales or customer service preferred.
• Familiar with Canadian electrical distributor networks is an asset.
• Comfort interpreting technical information related to electrical systems.

Responsibilities

• Respond promptly to inquiries from wholesalers and contractors.
• Prepare quotations and manage follow-ups for customer satisfaction.
• Support preparation of sales materials and technical documentation.

Skills

Customer service

Sales coordination

Communication

Multitasking

Proficiency in Microsoft Office

Bilingualism (English/French)

Education

Electrical background or related education

Tools

CRM systems (NetSuite)

Job description

Inside Sales – Electrical Market

Company: Heat-Line
Posted Via:EFC Job Board Network Reports To: Director, Sales and Business Development
Job Details:Full-time, Permanent
Works Closely With: Inside Sales, Technical Support, and Regional Representative Teams
Location: On-site (Algonquin Highlands, Ontario) or Remote – Canada (Ontario preferred)
Employment Type: Full-time (Monday to Friday, 8:00 a.m. – 5:00 p.m.)
Compensation: Hourly-based
Vacation: 2 weeks paid
Training & Development: Fully supported, subject to prior approval
: Provided

About Heat-Line

Heat-Line is a Canadian owned and operated company that since 1988 has dedicated its resources to the development of advanced heating cable solutions. Founded by a licensed, practicing electrician, Heat-Line is committed to developing products out of necessity—providing solutions that meet the needs and challenges of those living in some of the most extreme cold climates. While many companies sell heating cables, Heat-Line provides solutions.

Position Overview

Heat-Line is seeking an Inside Sales Representative – Electrical Market to support the company’s growing presence within Canada’s electrical wholesale and contractor channels. This position plays a key role in managing daily customer inquiries, preparing quotations, and providing responsive, professional service to distributors, contractors, and field representatives.

The ideal candidate will bring familiarity with the Canadian electrical wholesaler market, a solid understanding of electrical products or related systems, and a strong commitment to delivering superior customer support. An electrical background, whether through education or hands‑on industry experience, is considered a strong asset.

This is an excellent opportunity for a dependable and motivated professional to contribute to Heat-Line’s continued growth in the electrical sector.

Key Responsibilities

• Respond promptly to inquiries from electrical wholesalers, contractors, and representative partners, ensuring professional and accurate communication.
• Prepare quotations, process orders, and manage follow‑up to maintain outstanding customer satisfaction.
• Coordinate with external representatives and internal departments to ensure efficient communication and order fulfillment.
• Maintain accurate records of quotations, pricing, and account activities within the CRM system.
• Support preparation and distribution of sales materials, technical documentation, and price lists.
• Assist customers with basic product selection, specifications, and application inquiries (training provided).
• Work collaboratively with the Technical Support team to ensure consistent service quality.
• Participate in sales meetings, training sessions, and product knowledge initiatives as required.

Candidate Profile

• 2–5 years of experience in inside sales, customer service, or account coordination, preferably within the electrical wholesale or construction supply industries.
• Familiarity with Canadian electrical distributor networks (e.g., AD, EFC member groups) is an asset.
• Strong communication, multitasking, and organizational abilities.
• Comfort interpreting basic technical information or drawings related to electrical or mechanical systems.
• Proficiency in Microsoft Office (Excel, Outlook, Word) and CRM systems (NetSuite experience an asset).
• Self‑motivated with a strong sense of accountability; able to work both independently and as part of a team.
• Bilingualism (English/French) is considered an asset.

Career Path Potential

This position provides a growth pathway within the Sales organization, offering future opportunities in Key Account Management, Technical Sales, or Regional Sales Support, based on performance and organizational growth.

Why Join Heat-Line

As a Canadian leader in freeze protection and heat tracing systems for residential, commercial, and industrial markets, Heat-Line is driven by innovation, service excellence, and product integrity. Joining our team means contributing to a company that values both tradition and progress, supporting customers and representatives across Canada, while advancing your career in a growing industry.

Heat-Line welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

For more information on our company visit www.heatline.com