Inside Sales /CSR Associate | Intralec Electrical Products Ltd

Electro-Federation Canada; Mississauga; On-site; CAD 40,000 - 60,000; Full time

Job summary

Intralec, a Manufacturers Sales Rep in the Electrical Industry, is seeking an Inside Sales/Customer Service Associate for their Mississauga office. This role involves managing customer communications, processing orders, and supporting the sales team. Ideal candidates will have a high school degree and significant experience in customer service, delivering excellent communication and problem-solving skills.

Benefits

Competitive Salary

Annual bonus based on company profit

Extensive Health & Dental package for you and dependents

Training and development

Promote from within culture

Qualifications

• 3+ years customer service experience, preferably in the Electrical Industry.
• Ability to work independently and as part of a team.
• Positive attitude and enthusiasm.

Responsibilities

• Handle incoming/outgoing customer calls/emails using a ticket system.
• Process orders, inquiries, and quotations.
• Assist and support the outside sales team.

Skills

Communication

Customer Service

Attention to Detail

Multitasking

Education

High School Degree or equivalent

Tools

Google Workspace

Job description

Inside Sales/Customer Service Associate

Intralec is a Manufacturers Sales Rep representing quality Suppliers in the Electrical Industry

We are proud to have serviced the Ontario market since 1977

Main Responsibilities

• Handle incoming/outgoing customer calls/emails (ticket system)
• Process orders, inquiries and quotations
• Promptly solve customer problems
• Expedite orders and back orders
• Handle returns due to product issues/warranty/order errors
• Assist and support the outside sales team
• Back-up fellow team members as required
• Attend product trainings and sales meetings when requested (some USA travel may be required)
• Perform other duties as requested by management

Qualifications

• High School Degree or equivalent
• 3+ year Customer Service experience, preferably in the Electrical Industry
• Excellent communication skills in English are essential
• Ability to work independently and as part of a team
• Provide a high level of customer service in a professional and courteous manner
• Knowledge of Google Workspace and basic computer skills (will train on suppliers portals)
• Ability to multitask
• Attention to detail
• Positive attitude and enthusiastic

Intralec Offers

• Competitive Salary
• Annual bonus based on company profit
• Extensive Health & Dental package for you and dependents
• Training and development
• Promote from within culture

Schedule

Monday - Friday

8 am - 4 pm

Work Location

In Person at office located in Mississauga

We thank all applicants for their interest, however, only those selected for interview will be contacted..

Ready to take the next step in your career? Apply now and join our dedicated team at Intralec Electrical Products Ltd.!

Apply Today!