Ingénieur des opérations réseau - Network Operations Engineer

SNC-Lavalin; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A global leader in professional services is seeking a Network Operations Engineer to manage and support network infrastructure. Responsibilities include responding to incidents, mentoring junior staff, and ensuring compliance with operational processes. Candidates should have 8 years of experience and relevant certifications. This position is based in Montreal and requires proficiency in both French and English.

Benefits

Opportunities for diverse projects

Work-life balance

Comprehensive training

Qualifications

• 8 years of experience supporting network infrastructure in a large organization.
• CCNA or CCNP certifications are required.
• Proficiency in both French and English is necessary.

Responsibilities

• Manage, monitor, and support network infrastructure.
• Resolve network incidents and support calls.
• Mentor junior team members.

Skills

Troubleshooting skills

Network monitoring

Cisco technologies

Education

Bachelor's degree in IT or a related field

Tools

Cisco Catalyst and Nexus

Cisco ASR and ISR

SolarWinds

Job description

Network Operations Engineer

The Network Operations Engineer position is a hands-on role to manage, monitor, and support the network infrastructure and services. Working within the Network Operations Team, you will provide support in resolving incidents, implementing customer requests, delivering projects, proposing service improvements, and mentoring junior team members.

This role suits an individual with experience in a 2nd or 3rd line support environment and proven troubleshooting skills within a large organization. While a minimum of CCNP certification is expected, a passion for networking is equally important. Responsibilities include managing data center activities such as commissioning and decommissioning network devices, and travel to data centers or sites as needed.

Your role within the team

As part of the ITS, IT Infrastructure, Network Operations team, you will report to the Network Operations Team Lead and be responsible for:

• Responding quickly and effectively to network issues, incidents, and outages.
• Resolving support calls related to network incidents up to the 3rd line.
• Working on assigned incidents, change requests, and project tasks.
• Mentoring junior team members.
• Evaluating network change requests.
• Performing maintenance and upgrades on network devices.
• Using and configuring network monitoring tools to identify and resolve issues proactively.
• Updating technical documentation, network diagrams, processes, and procedures.
• Ensuring compliance with operational processes and SOPs.
• Providing weekend on-call support as per the roster.
• Staying informed about developments in networking and network monitoring.
• Identifying opportunities for service improvement through automation or procedural changes.
• Supporting data center tasks, incidents, and firmware upgrades for Nexus and Catalyst switches.
• Managing network devices—rack, stack, commissioning, and decommissioning.
• Visiting data centers for hands-on support as needed.
• Coordinating with ISPs to resolve link outage incidents.
• Occasional travel to user sites based on business needs.

Why choose AtkinsRéalis as an employer?

We offer:

• Opportunities to work on diverse, large-scale projects both domestically and internationally.
• A stimulating work environment that values work-life balance.
• Access to comprehensive training focused on individual growth.
• Competitive salary, flexible benefits, share ownership plan, and a defined contribution pension scheme.
• A health and safety-focused work environment.

Qualifications for the position

• Bachelor's degree in IT or a related field.
• 8 years of relevant experience supporting network infrastructure in a large organization.
• CCNA or CCNP certifications.

Essential technical skills include hands-on experience with:

• Cisco Catalyst and Nexus switching technologies.
• Cisco ASR and ISR routing platforms.
• BGP and OSPF protocols.
• Wireless LAN technologies.
• Network monitoring and reporting tools.

Additional experience with the following is a plus:

• Extreme wireless platform.
• Riverbed SteelConnect and Steelhead.
• SolarWinds, Thousand Eyes, Cisco ISE, Microsoft NPS.

Interested in this challenge? Send us your CV and join us in shaping a better future for our planet and its inhabitants.

About AtkinsRéalis

Founded through the merger of long-standing organizations dating back to 1911, AtkinsRéalis is a global leader in professional services and project management, dedicated to creating a sustainable future. We deliver innovative solutions that connect people, data, and technology to transform infrastructure and energy systems worldwide. Our services span the entire asset lifecycle, including consulting, environmental services, cybersecurity, engineering, procurement, project management, operations, maintenance, decommissioning, and capital projects. We serve key sectors such as engineering, nuclear, operations & maintenance, and capital projects.

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* As an international organization with offices worldwide and a diverse client base, proficiency in both French and English is required due to the nature of our services.