information technology (IT) support technician

Zoho Canada Corporation; Eastern Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Une entreprise technologique recherche un spécialiste en support technique pour superviser l'accès aux réseaux et résoudre les problèmes des utilisateurs. Le candidat doit avoir 5 ans d'expérience et une formation équivalente à un collège ou CEGEP. Ce poste exige d'excellentes compétences en communication et la capacité de travailler sous pression. Les conditions de travail incluent un horaire de 40 heures par semaine et des bénéfices santé.

Benefits

Assurance santé

Plan de retraite

Stationnement gratuit

Temps de congé payé

Qualifications

• 5 ans ou plus d'expérience.
• Expérience en gestion de projets souhaitée.
• Connaissance des dispositifs Android et iOS.

Responsibilities

• Accéder aux réseaux informatiques.
• Répondre aux utilisateurs rencontrant des difficultés.
• Fournir une assistance aux utilisateurs.

Skills

Assistance technique

Gestion de projet

Communication orale

Communication écrite

Organisation

Multitâche

Education

Collège / CEGEP ou expérience équivalente

Tools

Systèmes d'exploitation

Logiciels de traitement de texte

Logiciels de sécurité

Job description

Durée de l'emploi : Permanent

Langue de travail : Bilingue

Heures de travail : 40 hours per week

Education and Experience

• Education: College / CEGEP or equivalent experience
• Experience: 5 years or more

Responsibilities

• Give access to computer networks
• Report on the performance of computer systems and networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Provide customer service
• Manage incidents
• Troubleshoot and resolve technical problems

Computer and technology knowledge

• Android
• iOS
• MAC
• Device drivers
• Networking software
• Networking hardware
• Networking security
• Intranet
• Internet
• Servers
• Desktop applications
• Security software
• Word processing software
• Mail server software
• Mac OS
• TCP / IP
• Wireless networks

Area of specialization

• Project management
• Technical support

Security and safety

• Criminal record check

Transportation / travel information

• Public transportation is available

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Handling heavy loads
• Attention to detail
• Sitting
• Combination of sitting, standing, walking
• Bending, crouching, kneeling

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Initiative
• Judgement
• Organized
• Team player
• Ability to multitask
• Time management
• Honesty

Screening questions

• Are you authorized to work in Canada?
• Are you willing to relocate for this position?
• Do you live near the job location?

Health benefits

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

Financial benefits

• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)

Long term benefits

• Long-term care insurance
• Maternity and parental benefits

Other benefits

• Free parking available
• Other benefits
• Paid time off (volunteering or personal days)
• Travel insurance
• Wellness program

Support for Veterans

• Offers mentorship, coaching and / or networking opportunities for Veterans
• Recruits Veterans and other candidates with military experience through targeted hiring initiatives
• Supports Veterans in translating their military skills and experience into the language of the civilian job market