Implementation Specialist

Botpress, Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading AI start-up in Canada is seeking an Implementation Specialist to manage client relationships and oversee implementation journeys. You will serve as the primary contact during onboarding, develop platform expertise, and support clients in maximizing their use of the product. The ideal candidate should have 3-5 years of experience in customer success or consulting roles. This position offers a dynamic work environment with comprehensive benefits and a talented team.

Benefits

4 weeks of vacation

Paid sick and parental leave

Comprehensive health, dental, and vision insurance

Funding for education and skills improvement

Fully-stocked fridge and cupboard

Vibrant office community

Qualifications

• 3-5+ years of experience in implementation management, customer success, or client-facing consulting within a software or SaaS environment.
• Comfortable learning technical platforms deeply.
• Proactive, client-first approach with a bias for action.

Responsibilities

• Lead scoping and discovery calls with clients to understand business goals.
• Serve as the primary point of contact for assigned clients.
• Conduct regular strategy calls with clients to review performance.

Skills

Implementation management

Customer success

Client-facing consulting

Strong communication

Organized and detail-oriented

Technical curiosity

Tools

HubSpot

CRM systems

Job description

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product‑led, capital‑efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions
• $25 million in Series B funding in 2025

About the Role

As an Implementation Specialist at Botpress, you'll be a key member of our Delivery team, serving as the primary point of contact for clients throughout their implementation journey. You'll join early discovery calls to understand client needs, scope solutions with confidence, and coordinate with Solutions Architects who handle the builds. You'll develop deep enough platform expertise to run demos, create proof of concepts, and speak credibly about what’s possible. Once live, you'll maintain relationships through regular strategy calls, ensuring customers continue getting value from the platform.

You'll also support broader Delivery team initiatives, including lending a hand on enterprise engagements when needed.

You'll be the connective tissue between what customers need and what the platform can deliver. Your job is to make clients feel supported, keep implementations moving, and ensure a smooth transition from project delivery into long-term success. It's a hands‑on, client‑facing role where you'll often be the difference between a good experience and a great one.

This isn't just any delivery role. It's AI. You'll be working on smart, cutting‑edge projects where every implementation is a bit different, and you'll play a central role in helping customers get real value from the platform.

Responsibilities

• Lead scoping and discovery calls with clients to understand business goals and translate them into bot requirements
• Serve as the primary point of contact for assigned clients throughout onboarding and ongoing engagement
• Develop platform expertise to confidently run demos, create proof of concepts, and advise on what’s possible
• Coordinate with Solutions Architects on implementations, ensuring clear handoffs and client alignment
• Manage client communication, expectations, and status updates throughout the implementation lifecycle
• Maintain HubSpot pipeline accuracy by tracking services stages, client information, and project status
• Conduct regular strategy calls with clients to review performance, recommend improvements, and identify expansion opportunities
• Support enterprise engagements alongside the broader Delivery team as needed

• 3‑5+ years of experience in implementation management, customer success, or client‑facing consulting within a software or SaaS environment

• Comfortable learning technical platforms deeply (you don't need to be a developer, but you can hold your own in technical conversations)
• Strong communication skills with the ability to lead client calls, set expectations, and build trusted relationships
• Organized and detail‑oriented, able to manage multiple client engagements simultaneously
• Technical curiosity: you enjoy understanding how things work and can speak confidently about platform capabilities
• A proactive, client‑first approach with a bias for action and follow‑through

Nice to Have

• Experience with conversational AI, chatbots, or automation platforms
• Experience in Project Management
• Familiarity with APIs, integrations, and low‑code tools
• Background in professional services, onboarding, or managed services delivery
• HubSpot or CRM experience

• Work at one of Canada’s fastest‑growing AI start‑ups
• Work with a talented and passionate team
• 4 weeks of vacation
• Paid sick and parental leave
• Comprehensive health, dental, vision, travel, and life insurance
• Funding for education and skills improvement
• Fully‑stocked fridge and cupboard – we take snacks seriously
• Your own desk – no ‘hot‑desk’-style sign‑up systems
• A vibrant office community, including weekly socials