Hybrid Senior CSM - Enterprise SaaS Growth & Renewals

ReCharge; Toronto; Hybrid; CAD 140,000 - 176,000; Full time

Job summary

A leading subscription platform is seeking a Senior Customer Success Manager based in Toronto, Canada. You will manage relationships with top-tier brands, offering strategic advice to help drive customer retention and growth. Experience in managing Enterprise SaaS accounts is essential, alongside excellent relationship management skills. Competitive salary range is CAD 140,000 - CAD 175,300, with a hybrid work model requiring 3 days in the office.

Benefits

Medical, dental and vision plans

Retirement plan with employer contribution

Flexible Time Off

Paid Parental Leave

Monthly Remote Life and Merchant stipends

Qualifications

• 3-5 years of experience managing Enterprise SaaS accounts in a fast-paced technology-driven company.
• Consultative mindset with a track record of supporting strategic, high-touch accounts.
• Excellent relationship management and communication skills.
• Desire to make a meaningful impact at a high-growth company.

Responsibilities

• Serve as primary strategic partner for a portfolio of Recharge’s largest and most complex merchants.
• Own and lead renewal strategy demonstrating platform ROI.
• Advise merchants on strategic use of features.
• Champion merchant needs across internal teams.

Skills

Enterprise SaaS account management

E-commerce experience

Relationship management

Communication skills

Strategic thinking

MS Excel proficiency

Education

Bachelor's degree or equivalent experience

Job description

A leading subscription platform is seeking a Senior Customer Success Manager based in Toronto, Canada. You will manage relationships with top-tier brands, offering strategic advice to help drive customer retention and growth. Experience in managing Enterprise SaaS accounts is essential, alongside excellent relationship management skills. Competitive salary range is CAD 140,000 - CAD 175,300, with a hybrid work model requiring 3 days in the office.