Hybrid Data-Driven Strategic Customer Analyst

J.D. Irving; Toronto; Hybrid; CAD 61,000 - 107,000; Full time

Job summary

A leading manufacturer of tissue products is looking for a Strategic Customer Analyst in Toronto. This data-driven role focuses on strengthening partnerships with customers and aligning sales and supply chain strategies. Candidates should have strong analytical skills, 2+ years in supply chain roles, and proficiency in tools like Excel and Power BI. The position offers competitive salary and perks including a flexible work environment.

Benefits

Flexible medical, dental, and vision plan

Employee & family assistance program

RRSP matching program

Health & Wellness reimbursements

Product purchase program

Job-related training and development

Growth and progression opportunities

Relocation cost

Hybrid flexible work options

Qualifications

• Strong ability to assess customer needs and develop actionable recommendations.
• 2+ years in customer-facing supply chain environments.
• Advanced analytical skills with proficiency in Excel and data interpretation.

Responsibilities

• Deepen partnerships with assigned accounts and turn insights into action.
• Align Sales and Supply Chain plans with customer forecasts.
• Conduct promotional reviews and root cause analyses.

Skills

Customer needs assessment

Agile thinking

Analytical skills

Communication

Detail-oriented

Problem-solving

Team collaboration

Multi-priority management

Education

2+ years in customer-facing supply chain environments

Tools

Excel

Tableau

Power BI

JD Edwards

RetailLink

Job description

A leading manufacturer of tissue products is looking for a Strategic Customer Analyst in Toronto. This data-driven role focuses on strengthening partnerships with customers and aligning sales and supply chain strategies. Candidates should have strong analytical skills, 2+ years in supply chain roles, and proficiency in tools like Excel and Power BI. The position offers competitive salary and perks including a flexible work environment.