Hybrid Customer Experience Coordinator | Support & Billing

19 Works; Vancouver; Hybrid; CAD 55,000 - 60,000; Full time

Job summary

A real estate technology company is looking for a Customer Experience Coordinator to support inquiries, manage billing processes, and assist sales operations. The ideal candidate will have over 2 years of experience in customer support and excellent communication skills. This hybrid role offers a salary range of CA$55,000 - $60,000, along with a comprehensive benefits package and team events to promote connectivity.

Benefits

Comprehensive benefits package

Team events

Hybrid working model

Qualifications

• 2+ years of administrative or customer support experience, ideally with sales or customer-facing teams.
• Positive, proactive, and customer-focused mindset.
• Sound judgment with a solutions-oriented approach.

Responsibilities

• Respond to customer enquiries with empathy and expertise.
• Create, process, and reconcile customer invoices accurately and on time.
• Support the Sales team with reports, documentation, and customer onboarding.

Skills

Strong customer service skills

Excellent written and verbal communication skills

Highly organized with strong attention to detail

Proficient in MS Office

Basic accounting or bookkeeping experience

Job description

A real estate technology company is looking for a Customer Experience Coordinator to support inquiries, manage billing processes, and assist sales operations. The ideal candidate will have over 2 years of experience in customer support and excellent communication skills. This hybrid role offers a salary range of CA$55,000 - $60,000, along with a comprehensive benefits package and team events to promote connectivity.