HR Specialist

Clutch Canada; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading online car retailer in Toronto is seeking an experienced HR Specialist to enhance employee engagement and drive HR programs. This role involves the design and execution of HR policies, leading performance reviews, and improving employee relations. Candidates should have over 5 years of HR experience, strong communication skills, and preferably a CHRP designation. Join a dynamic team focused on operational excellence and a seamless HR experience.

Benefits

Competitive compensation

Inclusive workplace

Opportunity to influence company culture

Qualifications

• 5+ years of progressive experience in HR or Employee Relations.
• Solid understanding of HR policies and employment standards.
• Proven ability to build clear, scalable processes.

Responsibilities

• Partner with managers on performance processes and reviews.
• Lead company-wide performance review cycles.
• Continuously develop and evaluate people programs.

Skills

Progressive HR experience

Performance review execution

Employee relations processing

HRIS exposure

Excellent communication skills

Education

CHRP Preferred

Tools

Performance management tools

Engagement platforms

Job description

About Clutch

We’re on a mission to reinvent the way people buy, sell, and own cars. Are you game?

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience to drivers everywhere. Customers can browse hundreds of cars from the comfort of their home, get the right one delivered to their door, and enjoy peace of mind with our 10-Day Money-Back Guarantee… and that’s just the beginning.

Named two years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard‑working, and driven individuals to our growing team.

Headquartered in Toronto, Clutch was founded in 2017 and currently services Ontario, New Brunswick, Nova Scotia, British Columbia, and Prince Edward Island. Clutch is backed by a number of world‑class investors, including D1 Capital, Canaan, Real Ventures, BrandProject, and Upper90. To learn more, visit clutch.ca.

About the Role

We are seeking an experienced HR Specialist to develop and support the company’s core people programs that drive employee engagement, performance, and positive employee relations. This role owns the design, execution, and continuous improvement of key HR programs, policies, and processes, partnering closely with leadership to ensure a consistent, pro‑employee experience across the organization.

This is a highly hands‑on role for someone who thrives on operational excellence while also bringing sound judgment, empathy, and structure to complex people matters.

What You’ll Be Doing

• Partner with managers to ensure performance processes are fair, consistent, and aligned with company values and goals.
• Lead the end‑to‑end execution of company‑wide performance review cycles, including timelines, tools, communications, calibration support, and reporting.
• Continuously develop, evaluate and improve people programs to increase engagement, clarity, and effectiveness.
• Build, document, and maintain the company’s pro‑employee, positive relations playbook, ensuring alignment with employment standards and best practices.
• Serve as a key point of contact for employee relations matters, providing guidance and support to managers and employees.
• Support and/or lead workplace investigations, ensuring issues are handled promptly, confidentially, and fairly, with clear documentation and follow‑through.
• Develop, update, and operationalize HR policies and procedures to support a scalable and compliant people function.
• Ensure HR processes are clearly documented, communicated, and consistently applied across the company.
• Partner with legal and leadership as needed on policy interpretation and risk mitigation.
• Own the employee recognition program end‑to‑end, including design, administration, communications, and continuous improvement.
• Analyze engagement and feedback data to recommend enhancements to recognition and engagement initiatives.
• Act as a trusted partner to leaders, providing practical guidance on people‑related decisions.
• Support the Director of People Operations in executing broader people strategies and initiatives.
• Serve as a steady operational backbone for the People function, ensuring programs run smoothly and on time.

What We’re Looking For

• 5+ years of progressive experience in HR, or Employee Relations.
• Strong hands‑on experience running performance reviews, employee relations processes, and investigations.
• CHRP Preferred
• Solid understanding of HR policies, employment standards, and best practices.
• Proven ability to build clear, scalable processes in fast‑paced environments.
• High degree of discretion, sound judgment, and empathy.
• Excellent written and verbal communication skills.
• Experience in a scaling or high‑growth company.
• Exposure to HRIS, performance management tools, and engagement platforms.

Why you’ll love it at Clutch

• You’ll have broad and direct ownership over talent acquisition strategy during a phase of rapid growth.
• Opportunity to build your team, your tools, and influence company culture and workforce at every level.
• Exposure to senior leadership, ability to contribute to major strategy, not just execution.
• Competitive compensation, benefits, and chance to work in a culture that values innovation and impact.

Clutch is committed to fostering an inclusive workplace where all individuals have an opportunity to succeed. If you require accommodation at any stage of the interview process, please email [e-mail].