hotel front desk clerk

Coast Lethbridge Hotel & Conference Centre; Lethbridge; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel and conference center in Lethbridge is seeking a dedicated team member to register guests, resolve complaints, and assist with room reservations. The ideal candidate should have a client-focused attitude and work must be completed on-site. Experience in hospitality is an asset, and the role includes clerical duties and light housekeeping. Join a supportive environment that provides opportunities for all applicants including youths and newcomers.

Benefits

Relocation costs covered by employer

Transportation assistance available

Qualifications

• Experience in hospitality and customer service preferred.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Skills

Client focus

Reliability

Team player

Computer and technology knowledge

Education

No degree, certificate or diploma

Tools

Multi-line switchboard

Job description

Overview

Languages: English

Education: No degree, certificate or diploma

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Hospitality industry
• Hotel, motel, resort
• Relocation costs covered by employer

Responsibilities

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard

Additional information

Transportation/travel information

• Public transportation is available

Personal suitability

• Client focus
• Reliability
• Team player

Employment groups

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Support for persons with disabilities
  • Provides physical accessibility accommodations (for example: ramps, elevators, etc.)
• Support for newcomers and refugees
  • Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
  • Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
  • Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.)
  • Supports newcomers and/or refugees with foreign credential recognition
• Support for youths
  • Offers on-the-job training tailored to youth
• Support for Indigenous people
  • Offers mentorship, coaching and/or networking opportunities for Indigenous workers
  • Develops and maintains relationships with indigenous communities, indigenous-owned businesses and organizations
  • Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Supports for visible minorities
  • Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)
  • Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities