Hospitality Manager, PWC

Groupe Compass Québec ltée.; Montreal; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading foodservice company in Montreal seeks a Hospitality Manager to oversee event management and concierge services. Responsible for supervising a team, ensuring exceptional customer service, and collaborating with stakeholders, the ideal candidate has at least 3 years of management experience and is bilingual in French and English. This role involves working in a dynamic environment and requires strong leadership skills.

Qualifications

• Degree or working experience in hospitality is a strong asset.
• At least 3 years in a supervisory or management role.
• Demonstrates exceptional leadership and management skills.

Responsibilities

• Provide engaging service to employees and visitors.
• Lead a team and manage all HR functions.
• Coordinate meeting/event logistics and build stakeholder relationships.

Skills

Leadership and management

Bilingual in French and English

Relationship building

Adaptability

Problem-solving

Education

Degree in luxury hospitality environment

Tools

Microsoft Office Suite

Event management software

Job description

Overview

You might not know our name, but you know where we are. Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we’re here to serve. Because of what we do, people share so much more than a meal. And that’s why this is so much more than a job.

Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.

Job Summary

The Hospitality Manager will be responsible for the management of events, catering and the concierge program of a leading consulting and technology company with locations across Canada. The Hospitality Manager will provide Workplace support and solutions to professionals within a 22,000 square foot technology focused office in Montréal, QC. The role will directly supervise 4-8 concierge associates across the locations of Montreal and Ottawa.

Responsibilities

• Provide engaging and anticipative service to all office employees, executives, and visitors.
• Lead a team and manage all HR functions, support, payroll and associate development plans.
• Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules.
• Provide training to the team on company standard, process, dress code, hospitality, personal brand, etc.
• Address issues when an employee is not delivering supports expected and inform clients.
• Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks.
• Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else.
• Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in-office experience.
• Identify new ways to add value and proactively take on new tasks to help the team be more productive.
• Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics.
• Build relationships with key stakeholders.
• Identify synergies between locations to help build relationships and support each other.
• Follow the client’s corporate standards of service, delivered by a combination of the Compass team members and client employees.
• Register and check in clients and visitors as required using internal systems.
• Assist with room setups and AV support.
• Light housekeeping and other duties as required.

Qualifications

• Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience.
• At least 3 years in a supervisory or management role.
• Bilingual in French and English.
• Demonstrates exceptional leadership and management skills.
• Strong relationship building, analytical and adaptability skills.
• Strong technical skills and ability to learn and operate internal and external systems.
• Ability to manage competing priorities and meet frequent deadlines.
• Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.). Proficiency in event management or rooms booking software is a bonus.
• Resourceful learner with an improvement mindset and strong problem-solving abilities.
• Thrive in a dynamic, demanding and active environment.
• On a monthly basis, or when needed, be flexible to travel for one-day in-person meetings with concierge associate team members located in Ottawa, ON.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.