Hospital Manager

Animal Clinic of La Porte; Kelowna; On-site; CAD 65,000 - 80,000; Full time

Job summary

A veterinary care facility in Kelowna is seeking a Hospital Manager to lead their team and manage daily operations. The role offers a salary between $65,000 - $80,000 annually and requires strong leadership and operational skills. Benefits include health/dental coverage and RRSP matching. Passion for animals is essential.

Benefits

Health/dental benefits

RRSP matching

Qualifications

• Passionate about team culture and operational excellence.
• Experience in veterinary, dental, healthcare, or hospitality leadership is a plus.
• Ability to create an inclusive, team-first environment.

Responsibilities

• Lead a high-performing team and foster a positive clinic culture.
• Manage hospital operations including payroll and compliance.
• Resolve client issues with professionalism.

Skills

Team leadership

Operational management

Client interaction

Problem-solving

Cultural sensitivity

Tools

Dayforce

Microsoft Suite

PIMS

Job description

Overview

Lead with purpose. Support a team. Make a difference every single day.

Are you an RVT who thrives on helping teams reach their full potential? South Mission Animal Hospital is looking for a Registered Veterinary Technologist who’s passionate about team culture, operational excellence, and delivering standout client and patient care to join us as Hospital Manager. This is a one-year maternity leave contract position.

In this role, you’ll partner closely with the Managing DVM to lead day-to-day operations and shape a thriving, high-performing clinic environment. You’ll help us drive results, develop your team, and engage every client interaction with empathy and clarity.

At the core of this role are two of our six key competencies: Engage – You bring people together; Drive – You get things done.

What You’ll Do:

Responsibilities

• Lead with a balance of heart and strategy, developing a high-performing team, delivering coaching, and fostering a positive culture.
• Own hospital operations including payroll, inventory, policy compliance (CVO/Controlled Substances), and vendor relationships.
• Collaborate with the Managing DVM to support staffing needs, from hiring and onboarding, to performance management and team building.
• Ensure an exceptional client experience, resolving issues with compassion, professionalism, and a solutions-oriented approach.
• Use problem-solving and planning skills to manage costs, optimize revenue, and support long-term success.
• Lead through ambiguity with confidence, courage, and clarity, knowing when to adapt, when to push forward, and how to keep the team aligned through change.

Qualifications

• You’ll Thrive in This Role If You: Are energized by helping others succeed and believe in clear expectations and supportive feedback.
• Enjoy rolling up your sleeves to streamline operations and problem-solve on the fly.
• Have a knack for balancing day-to-day logistics with big-picture thinking.
• Know how to create an inclusive, team-first atmosphere where people feel heard and valued.

• Bonus Points: Previous experience in veterinary, dental, healthcare, or hospitality leadership.
• Familiarity with tools like Dayforce, Microsoft Suite, and PIMS.
• You love animals—and the people who love them even more.

Benefits and Compensation

• $65,000 - $80,000 annual salary, depending on experience
• Health/dental benefits and RRSP matching

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.