Hospital Manager

National Veterinary Associates; Kelowna; On-site; CAD 65,000 - 80,000; Full time

Job summary

A veterinary services organization in Kelowna is seeking a Hospital Manager to lead operations and team culture in a one-year maternity leave contract position. The ideal candidate will excel in fostering an inclusive atmosphere, ensuring exceptional client care, and managing daily operations while driving performance and engagement. A salary ranging from $65,000 to $80,000, with benefits, is included.

Benefits

Health/dental benefits

RRSP matching

Qualifications

• RVT with leadership experience in a veterinary or healthcare setting.
• Strong skills in team development and coaching.
• Ability to manage operations and optimize revenue.

Responsibilities

• Lead day-to-day operations and foster a high-performing team.
• Manage payroll, inventory, and vendor relationships.
• Ensure exceptional client experiences and resolve issues.

Skills

Team management

Operational excellence

Problem-solving

Empathy

Communication

Tools

Microsoft Suite

Dayforce

PIMS

Job description

Overview

Lead with purpose. Support a team. Make a difference every single day.

Are you an RVT who thrives on helping teams reach their full potential? South Mission Animal Hospital is looking for a Registered Veterinary Technologist who’s passionate about team culture, operational excellence, and delivering standout client and patient care to join us as Hospital Manager. This is a one-year maternity leave contract position.

In this role, you’ll partner closely with the Managing DVM to lead day-to-day operations and shape a thriving, high-performing clinic environment. You’ll help us drive results, develop your team, and engage every client interaction with empathy and clarity.

At the core of this role are two of our six key competencies:

Engage You bring people together. Whether it’s building strong relationships, listening well, or making sure everyone feels heard, you help create a team that works well and supports one another in achieving their goals.

Drive You get things done. You’re focused, you follow through, and you hold yourself and others accountable, all while keeping things moving forward, even when it’s tough.

Responsibilities

What You’ll Do:

• Lead with a balance of heart and strategy, developing a high-performing team, delivering coaching, and fostering a positive culture.
• Own hospital operations including payroll, inventory, policy compliance (CVO/Controlled Substances), and vendor relationships.
• Collaborate with the Managing DVM to support staffing needs, from hiring and onboarding, to performance management and team building.
• Ensure an exceptional client experience, resolving issues with compassion, professionalism and a solutions-oriented approach
• Use your problem-solving and planning skills to manage costs, optimize revenue, and support long-term success.
• Lead through ambiguity with confidence, courage, and clarity, knowing when to adapt, when to push forward, and how to keep the team aligned through change.

Qualifications & Thrive Indicators

You’ll Thrive in This Role If You:

• Are energized by helping others succeed and believe in clear expectations and supportive feedback.
• Enjoy rolling up your sleeves to streamline operations and problem-solve on the fly.
• Have a knack for balancing day-to-day logistics with big-picture thinking.
• Know how to create an inclusive, team-first atmosphere where people feel heard and valued.

Bonus Points

• Previous experience in veterinary, dental, healthcare, or hospitality leadership.
• Familiarity with tools like Dayforce, Microsoft Suite, and PIMS.
• You love animals—and the people who love them even more.

Compensation

• $65,000 - $80,000 annual salary, depending on experience
• Health/dental benefits and RRSP matching

Diversity and Inclusion

At NVA Canada diversity and inclusion are an important part of our everyday reality. We are committed to fostering an open and inclusive environment where everyone belongs, our people feel comfortable and confident to be themselves and reach their full potential regardless of age, race, national or ethnic origin, gender identity or expression, marital and family status, religion or other belief, culture, sexual orientation, or disability.