Help Desk

TEEMA; London; On-site; CAD 70,000 - 75,000; Full time

Job summary

A leading IT services provider is seeking a contract help desk resource to join their team onsite in London, ON. The ideal candidate will be proficient in Jamf and Intune, responsible for troubleshooting end-user issues, managing network communications, and providing support for hardware and software. The salary range for this position is $70,000.00 – $75,000.00.

Qualifications

• Proven experience in help desk/support roles.
• Strong troubleshooting skills for hardware and software issues.
• Ability to manage end-user accounts and permissions.

Responsibilities

• Install, configure, and troubleshoot end-user computers.
• Perform on-site analysis and resolution of computer problems.
• Manage communications and connection solutions.

Skills

Jamf

Intune

End-user support

Network management

Job description

Overview

Our client is looking for a contract help desk resource to join their team onsite in London, ON. This person needs to be well versed in Jamf and Intune.

Responsibilities

• Install, configure, test, maintain, monitor, and troubleshoot end-user computers and related hardware, software, and applications.
• Perform on-site analysis, diagnosis, and resolution of computer problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
• Help manage communications (email, IM, VPN etc.) and connection solutions including local area networks, wide area networks, on-premises, and cloud applications.
• Manage end-user accounts, permissions, access rights, and storage allocations
• Provide systems back-end level resolutions to internal client issues.
• Receive and respond to incoming Helpdesk calls, pages, chats, and/or emails regarding end-user equipment problems. This includes, but is not limited to, desktops, laptops, mobile devices, printers, projectors, and telephones.
• Ensure network security at the end-user level is properly configured and maintained.
• Create and/or maintain documentation related to hardware/software/application installation, maintenance, upgrades, and troubleshooting.

Salary/Rate Range: $70,000.00 – $75,000.00

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.

For more information about TEEMA and to consider other career opportunities, please visit our website at www.teemagroup.com