Head of Remote Resort Operations & Guest Experience

JRoss Recruiters; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading resort management company in British Columbia is seeking a Resort Operations Manager to oversee daily operations, ensuring consistency and adherence to standards. The role includes leading a seasonal team, managing budgets, and ensuring exceptional guest experiences. Strong leadership and financial skills are essential, along with relevant qualifications in hospitality. This position requires on-site presence in a fully remote environment, offering flexibility and high responsibilities.

Benefits

Flexible working hours

On-site accommodation

Outdoor work opportunities

Qualifications

• Post-secondary education in hospitality/tourism or equivalent experience.
• Proven leadership experience in hospitality, resort, or remote operations.
• Strong financial acumen, including budgeting and reporting.

Responsibilities

• Lead all day-to-day resort operations ensuring consistency and efficiency.
• Act as senior on-site decision-maker for operational issues.
• Oversee all departments including front desk and maintenance.

Skills

Leadership in hospitality

Financial acumen

Guest service skills

Organizational abilities

Mechanical aptitude

Communication skills

Problem-solving abilities

Education

Post-secondary education in hospitality/tourism

Tools

Microsoft Office

Booking and operational systems (Maestro preferred)

Job description

A leading resort management company in British Columbia is seeking a Resort Operations Manager to oversee daily operations, ensuring consistency and adherence to standards. The role includes leading a seasonal team, managing budgets, and ensuring exceptional guest experiences. Strong leadership and financial skills are essential, along with relevant qualifications in hospitality. This position requires on-site presence in a fully remote environment, offering flexibility and high responsibilities.