Head of Ops

Uplifter Inc.; Burnaby; On-site; CAD 100,000 - 130,000; Full time

Job summary

A dynamic tech company is seeking a Head of Operations to oversee multiple functions including Client Services, HR, and IT in Burnaby. The ideal candidate has over 7 years of operations leadership experience, strong communication skills, and a passion for driving efficiency in a fast-paced SaaS environment. Competitive package and health benefits included.

Benefits

Health benefits

Competitive package

15 days of vacation

Qualifications

• 7+ years of operations leadership experience, ideally in SaaS, technology, or services.
• Proven success managing various functions including client services and onboarding.
• Strong leadership and communication skills with the ability to inspire teams.

Responsibilities

• Lead the helpdesk team to deliver high-quality support.
• Oversee large-scale integration and rollout projects.
• Streamline and optimize onboarding processes for clubs.
• Own the company's objectives process and drive staff engagement.
• Create scalable processes across departments to fuel growth.

Skills

Operations leadership experience

Client services management

HR operations

Project management

Communication skills

Education

Bachelor's degree in Business or related field

Job description

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About Uplifter Inc.

Uplifter Inc. is transforming how sports clubs and federations run their organizations. From managing memberships and payments to onboarding athletes and streamlining daily operations, our platform powers thousands of communities across North America. With rapid growth and global ambitions, we're building a world-class team to drive our next stage of scale.

The Opportunity

We\'re looking for a dynamic Head of Operations to take ownership of the engine that keeps Uplifter moving forward. Based in our Vancouver office full-time, you\'ll lead across multiple critical functions, Client Services, Integrations, Onboarding, Legal, HR, and IT, ensuring our teams deliver excellence to clients and efficiency across the business.

This is an exciting opportunity for someone who loves to lead from the front, roll up their sleeves, and thrive in a fast-moving SaaS environment using strategic thinking skills to drive continuous improvement and support overall business growth. You\'ll directly impact customer experience, team culture, and operational scale.

What You'll Do

Client Success (Helpdesk)

• Lead the helpdesk team to deliver responsive, high-quality support.
• Build and implement training programs, clear processes, and robust reporting to ensure efficiency and consistency.
• Establish and enforce SLA standards to drive accountability and client satisfaction.

Integrations

• Oversee large-scale integration and rollout projects with major NGOs and PSOs.
• Ensure complex implementations are delivered on time, on budget, and with the highest level of reliability.
• Partner with product and technical teams to continuously improve integration frameworks.

Onboarding

• Streamline and optimize onboarding for clubs, ensuring a simple, effective, and scalable process.
• Develop cross-training programs to increase team flexibility and capacity.

People, Objectives & Engagement

• Own the company\'s objectives process, ensuring teams are aligned, accountable, and driving toward measurable outcomes.
• Lead HR operations, including hiring, onboarding, and performance management.
• Drive staff engagement initiatives to foster motivation, collaboration, and a strong workplace culture.

IT & Partner Management

• Oversee day-to-day IT operations in partnership with outsourced providers, ensuring reliable systems, security, and support for the team.
• Act as the internal point of contact for IT needs, escalating and coordinating solutions with vendors.

Operational Leadership

• Create scalable processes across departments to fuel growth and efficiency.
• Manage resources, contracts, and compliance to keep the business running smoothly.
• Work directly with the CEO and leadership team to align operations with company strategy and goals.

Across the Board

• Drive best-in-class practices in all operations functions.
• Introduce and scale the use of AI tools to minimize costs, boost efficiency, and support growth.

What You Bring

• 7+ years of operations leadership experience, ideally in SaaS, technology, or services.
• Proven success managing multiple functions (client services, onboarding, HR, legal/contracts, IT/vendor management).
• Demonstrated ability to run an objectives/OKRs process and drive staff engagement.
• Strong leadership and communication skills with the ability to inspire teams and build relationships.
• Highly organized, resourceful, and solutions-oriented — you thrive in a fast-paced, high-growth environment.
• Hands-on operator who loves being in the office 5 days a week, leading by example.
• Bachelor\'s degree in Business, Operations, or a related field is an asset, but not required.

Why Join Uplifter?

• Make an Impact: Your work will directly shape how thousands of sports organizations run every day.
• Grow with Us: Be part of an ambitious company scaling across North America and beyond.
• Team & Culture: Join a passionate, mission-driven group who love sports, technology, and building something big together.
• Competitive Package: Compensation designed to attract top talent, with opportunities to grow as the company grows.
• Health benefits: Coverage on dental, vision and pharmaceuticals

Vacation: 15 days