Head of Instructional Design Senior Vice President

Citigroup Inc.; Mississauga; On-site; CAD 100,000 - 125,000; Full time

Job summary

A global financial services firm is seeking a Learning Design & Dev Group Manager in Mississauga, Canada. This role involves managing the development of cutting-edge learning solutions, leading teams, and improving organizational effectiveness. Candidates should have over 10 years of experience, excellent communication skills, and proficiency in Microsoft Office. A Bachelor's degree is required, with a preference for a Master's degree.

Qualifications

• 10+ years of experience required.
• Strong communication skills are essential.
• Must be detail oriented and self-motivated.

Responsibilities

• Manage processes to improve organizational effectiveness.
• Design and develop learning solutions aligned with L&D strategy.
• Lead a team of designers to ensure successful delivery.

Skills

Clear and concise communication

Proficiency in Microsoft Office

Self-motivated

Detail oriented

Education

Bachelor's / University degree

Master's degree preferred

Tools

Microsoft Excel

Job description

Overview

The Learning Design & Dev Grp Mgr is accountable for management of complex / critical / large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses / geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities

• Leverages knowledge and experience to manage processes that improve organizational effectiveness globally.
• Collaborates with team members to ensure successful completion of work across the team globally.
• Accountable for the design and development leading edge learning solutions in line with the L&D strategy
• Proactively identifies, scopes and prioritizes the L&D opportunities to support business achievement
• Provides success criteria and total solutions blueprint for each initiative
• Validates the L&D solutions with the Learning Advisor and the relevant team members
• Advises on build or buy process for new solutions, including the repurposing of existing tools
• Maintains the integrity of solutions through continuous review and retirement of products as appropriate
• Cultivates and maintains trusted partnership with connected to Learning
• Stays informed on market trends (both learning and financial industry) and employee best in class solutions to provide performance support
• Leads a team of designer professionals
• Maintains external network to stay informed on future of learning and implement that within Citi
• Manages design budget for their group
• Adequately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 10+ years of experience
• Consistently demonstrates clear and concise written and verbal communication skills
• Proficient in Microsoft Office with an emphasis on MS Excel
• Self-motivated and detail oriented

Education

• Bachelor’s / University degree, Master’s degree preferred

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.