Guest Service Representative

Nothing Bundt Cakes - Grand Rapids; Grand Rapids; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local bakery franchise in Grand Rapids is seeking friendly and outgoing individuals to join their team. Candidates should possess strong sales abilities and have a commitment to teamwork and customer satisfaction. Responsibilities include assisting customers with orders, maintaining cleanliness, and showcasing products. The position offers a flexible schedule and a pay rate of $14.00 per hour, embodying a joyful work atmosphere and community connection.

Benefits

Flexible Schedule

Sense of Family Culture

Qualifications

• Ability to work flexible hours including weekends.
• Preference for past retail, restaurant, or bakery experience.
• Integrity and initiative to handle tasks.

Responsibilities

• Assist guests with orders and suggest purchases.
• Maintain cleanliness of the retail area.
• Give cake presentations and perform quality control.

Skills

Outgoing and friendly personality

Strong sales ability

Ability to Multi-task

Attention to detail

Strong sense of teamwork

Job description

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana).

We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we’ve been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations.

Requirements

• Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays
• Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections
• Past retail, restaurant and/or bakery experience preferred
• Possess a strong sense of teamwork
• Attention to detail is a must
• Ability to follow instructions
• Has integrity and takes initiative
• Works well under pressure
• Outgoing and friendly personality
• Multi-tasking ability
• Strong sales ability
• Strong sense of urgency
• Genuine care for others’ needs
• Ability to work off-site events and assist with marketing

Responsibilities

• Abide by all bakery policies and procedures
• Assist other departments when necessary
• Introduce walk-in guests to the bakery and products using a Guest Tour
• Suggest creative solutions to guests with walk-in orders
• Suggest the purchase of add-ons and retail to make the product a complete experience
• Assist phone-in guests with their orders
• Give cake presentations while performing quality control tests
• Operate and balance the POS with accuracy and efficiency
• Have current and complete knowledge of prices, products and promotions
• Keep retail area clean, swept and neatly merchandised throughout the day
• Dust all retail surfaces at least twice per week, including counter tops and POS stations
• Ability to support crafting department

Compensation: $14.00 per hour

Join Our Growing Family

From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes ® is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant’s Heart, the Spirit of a Champion and the ability to make Genuine Connections.

With over 500 bakery locations in 40+ U.S states and in Canada, there’s plenty of opportunity to join our family!

Click here to learn more about Nothing Bundt Cakes ® .

Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law.

As a team member at a Nothing Bundt Cakes ® bakery, you are rewarded by “Bringing the Joy” to guests each shift! Other potential “Sweet Perks” of working for a Nothing Bundt Cakes ® franchised bakery are listed below. Bakeries are independently owned and operated by a franchisee (bakery owner), and perks may vary by location.

Sense of Family Culture

Flexible Schedule

Every time I work, I am excited to be there. My co-workers are amazing and are my friends. My Managers are great too and very reasonable. We all share great laughs. The customers are nice as well.