Guest Service Attendant (Bell / Door / Valet)

Hyatt Hotels Corporation; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A luxury boutique hotel in Toronto is seeking a Guest Service Attendant to enhance guest experiences upon arrival and departure. Responsibilities include assisting guests with their luggage, managing valet services, and providing excellent customer service. Ideal candidates should have experience in hotel operations, strong communication skills, and the ability to work flexible hours. A valid full G Canadian driver’s license is required.

Qualifications

• Previous work experience in a similar fast-paced hotel operations environment.
• Ability to stand for long periods and lift/push/pull up to 30 lbs.
• Full G Canadian driver's license required to operate vehicles.

Responsibilities

• Welcome and assist guests upon arrival and departure.
• Engage with guests proactively for smooth service.
• Relocate guest automobiles to designated parking.
• Maintain driveway operations.

Skills

Customer service

Time management

Interpersonal communication

Flexibility in scheduling

Job description

Overview

Guest Service Attendant (Bell / Door / Valet) at JdV by Hyatt, TOOR Hotel, Toronto, ON. This role supports a luxury boutique hotel experience with a focus on guest arrival, valet services, and overall guest satisfaction.

Responsibilities

• A true representative of the company to customers, employees, and the public
• A team player with a hands-on mentality and a love for guest service
• Refined verbal communication skills
• Capable of standing for long periods of time
• Ability to tolerate moderate amounts of walking and to lift, push, or pull up to 30 lbs
• Engage with guests proactively and confidently
• Work a flexible schedule, including evenings, weekends and holidays
• Operate both manual and automatic vehicles with a Full G Canadian driver’s license
• Provide a clean driver’s abstract upon selection
• Have previous work experience in a fast-paced hotel operations environment
• Demonstrate exceptional interpersonal and communication skills
• Show excellent time management and multi-tasking abilities
• Deliver superior customer service and effective service resolution
• Be able to work autonomously and as part of a team
• Maintain composure under pressure and exhibit strong attention to detail

Qualifications

• Previous work experience in a similar fast-paced hotel operations environment
• Excellent interpersonal and communication skills
• Ability to work a flexible schedule, including evenings, weekends and holidays
• Full G Canadian driver’s license with ability to operate both manual and automatic vehicles
• Clean driver’s abstract required upon selection
• Ability to stand for long periods and lift/push/pull up to 30 lbs

About you

Join us for this incredible opportunity to be part of our Guest Services team at the Toor Hotel, part of JDV by Hyatt. As a Guest Service Attendant, you welcome and create the first impression upon guest arrival and often are the last to bid farewell at departure. Responsibilities include assisting with the loading and unloading process, relocating guest automobiles to designated parking locations, escorting guests and luggage to and from rooms, and ensuring smooth driveway operations in collaboration with fellow attendants. This role requires precise communication and coordination with hotel guest services and knowledge of daily events. You will help guests feel comfortable with accommodations and informed about room offerings and features, while providing local recommendations.

Candidates must currently reside in Canada with current legal working rights.