Guest Service Agent

Crescent Hotels & Resorts; Edmonton; On-site; CAD 35,000 - 50,000; Full time

Job summary

A prominent hotel chain is seeking a Guest Service Agent at Staybridge Suites West Edmonton. The role involves providing excellent customer service, managing guest check-ins and check-outs, and ensuring a memorable experience. Ideal candidates have strong communication and organizational skills, with the flexibility to work various shifts. Competitive wages and benefits are offered.

Benefits

Highly competitive wages

Exceptional benefit plan

Flexible scheduling

Travel discounts

Opportunities for growth

Qualifications

• Upbeat and engaging personality with a passion for customer service.
• Ability to manage various shifts, including days, evenings, and weekends.
• Strong organizational and communication skills.

Responsibilities

• Check guests in and out of their rooms.
• Manage reservations and process payments for hotel services.
• Provide insights on the hotel and area amenities.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Flexibility

Tools

OPERA

Job description

At Staybridge Suites West Edmonton, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need.

We are looking for our next great team member to join us on our Front Desk team. We are committed to providing you with:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent-managed properties in North America for you & your family members
• Opportunity to grow with us
• A workplace that you can be proud of, where you are valued, trusted, and supported by the team

As our Guest Service Agent, you will be working with our Front Desk team to provide excellent customer service to our guests. You will be checking guests in and out of their rooms, managing reservations, processing payments for hotel services, and sharing your insights and knowledge of the amazing amenities in the area and hotel. Ultimately, you will be our guest’s first point of contact and manage all aspects of their stay with us to ensure the most memorable of experiences.

Does this sound like you?

You have an upbeat and engaging personality, and a true passion for customer service and the guest experience. You pride yourself on your organizational and communication skills and thrive in a team environment.

You are looking for some flexibility in a job, so working a variety of different shifts, including days, evenings and weekends works for your personal life.

At Staybridge Suites West Edmonton and Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications & Experience

Preferred

Working knowledge of OPERA is an asset