Guest Experience Leader

McDonald's Canada; Ottawa; On-site; CAD 80,000 - 100,000; Part time

Job summary

A leading fast-food restaurant in Ottawa is looking for team members who enjoy connecting with people and are dedicated to providing excellent customer service. Your responsibilities will include greeting guests, preparing food and drinks, and maintaining cleanliness. Previous experience is valued, but what matters most is your positive attitude and teamwork spirit. Join us to create memorable experiences for customers every day!

Benefits

Educational and skills development opportunities

Total rewards package including discounts

Flexible hours and shifts

Inclusive workplace environment

Qualifications

• Previous experience in food service or retail is helpful but not required.
• Ability to thrive in a fast-paced environment.
• Genuine desire to connect with others and offer great service.

Responsibilities

• Greeting guests and taking orders.
• Preparing food and drinks.
• Managing delivery and mobile orders.
• Assembling and packaging take-out orders.
• Maintaining a clean and sanitary work environment.

Skills

Trustworthiness

Team collaboration

Customer service

Attention to detail

Job description

Our offer

• Access to education and skills development opportunities that take you further
• A total rewards package that includes discounts, incentives, and recognition perks
• Flexible hours/shifts that suit your needs
• A safe, respectful and inclusive workplace
• Bring your authentic self to work - welcoming people of every age, background, and culture - just like the guests who visit our restaurants every day

The job

• Greeting guests, taking orders and processing payments
• Preparing food and drinks
• Managing delivery and mobile orders
• Assembling orders and packaging take-out and delivery
• Keeping all surfaces clean and sanitary to ensure the safety for our guests, fellow crew members, and yourself
• Whether you are working in the kitchen, at the Drive-Thru, or at the front counter you are a part of a dynamic team that works together to deliver an exceptional guest experience.

Your vibe and experience

While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated, what is most important is who you are.

You are trustworthy and have trust in others. You find joy in the details and believe good quality is what keeps guests coming back. You remain cool, calm and collected in a fast-paced environment. You understand there is no "I" in team and thrive in social situations. You’re always willing to learn and grow. You get that service isn’t a transaction, it’s about connection. That a smile can make all the difference in someone’s day. It’s genuine, and it’s who you are.

About us

In 1954, an enterprising salesman named Ray Kroc discovered a small burger restaurant in California, and wrote the first page of McDonald’s history. In 1967, the first McDonald’s Canada opened in Richmond, B.C. and we’ve been growing with our communities and serving quality food at great a value ever since. Today, McDonald’s Canada is proud to be one of the world’s leading foodservice retailers, offering job opportunities at corporate-owned restaurants or restaurants owned by independent franchisees.

McDonald’s Canada and Owner/Operators are committed to a diverse and inclusive workplace for all. Our workplaces have a long-standing policy of providing fair, equitable, and accessible opportunities for all employees and prospective employees. Accommodations during the application process are available upon request.