Guest Experience Agent, Jasper Skytram

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality and attractions company is seeking a Guest Services Representative in Jasper, Alberta. The role involves welcoming guests, selling tickets, handling transactions, and resolving issues. Ideal candidates have strong customer service skills, computer proficiency, and are proactive problem solvers. This position offers a starting wage of $18.00 and various employee benefits, including discounts and free access to attractions. Join a team passionate about adventure and guest experiences!

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Access to wellness resources

Qualifications

• Demonstrated customer service experience; supervisory experience is an asset.
• Must consent to a criminal record check.

Responsibilities

• Serve as the first point of contact for guests.
• Sell tickets and allocate tramcar spaces using a point-of-sale system.
• Handle cash and process transactions accurately.
• Resolve ticketing issues and address guest feedback.

Skills

Customer service experience

Computer proficiency

Conflict resolution skills

Organizational skills

Observant and proactive

Secondary language skills

Tools

POS systems

Microsoft Word

Microsoft Excel

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Serve as the first point of contact, welcoming guests and providing information on weather, ticketing, and tram operations
• Sell tickets and allocate guests to tramcar spaces using a custom point-of-sale system
• Handle cash, credit/debit transactions, and third-party billing processes accurately
• Operate and maintain knowledge of the “flight system” ticketing platform
• Resolve ticketing issues, process refunds, and address guest feedback professionally
• Communicate effectively with other departments and staff via phone, radio, or in person
• Complete administrative tasks such as filing, inventory management, and reporting
• Follow operational procedures and comply with safety regulations
• Perform additional duties as assigned

Required Skills & Qualifications

• Demonstrated customer service experience, previous supervisory experience is an asset
• Strong computer proficiency (Word, Excel, POS)
• Strong conflict resolution and organizational skills
• Observant, motivated, and proactive in problem-solving
• Secondary language skills are an asset
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $18.00

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.