Gold Guest Services Supervisor

Fairmont Hotels & Resorts; Banff; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hospitality establishment in Banff, Canada is seeking a Fairmont Gold Supervisor. This role involves providing exceptional guest service, managing front desk operations, and maintaining high service standards. Candidates should have at least 1 year of supervisory experience in a large hotel and be skilled in guest recovery and hotel management systems. The position offers competitive hourly pay along with a comprehensive benefits package and subsidized accommodation for full-time employees.

Benefits

Subsidized staff accommodation

Complimentary meal per shift

Comprehensive benefits package

Pension plan with employer matching

Employee travel program

Discounts on resort amenities

Qualifications

• Minimum 1 year previous Front Desk supervisory experience in a Large Hotel preferred.
• Experience dealing with guest recovery.

Responsibilities

• Provide excellence in guest service and act as liaison between the hotel and guests.
• Demonstrate a commitment to provide warm, anticipated service.
• Perform all front desk duties accurately including charges and check in/out procedures.
• Review all Fairmont Gold reservations for accuracy.
• Provide exceptional concierge information to guests.
• Ensure seamless arrival and departure experience for guests.
• Adhere to food and beverage standards while assisting Lounge Attendants.

Skills

Excellent knowledge of Micros-Opera PROPERTY Manager

Excellent written and verbal skills

High attention to detail

Experience in guest recovery

Education

Graduate of Hotel Management or Hospitality program

Job description

A leading hospitality establishment in Banff, Canada is seeking a Fairmont Gold Supervisor. This role involves providing exceptional guest service, managing front desk operations, and maintaining high service standards. Candidates should have at least 1 year of supervisory experience in a large hotel and be skilled in guest recovery and hotel management systems. The position offers competitive hourly pay along with a comprehensive benefits package and subsidized accommodation for full-time employees.