Global IT Service Desk Manager II - Lead High-Impact Teams

Amazon; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading technology company in Toronto is seeking a Manager II for IT Services Support to oversee team development and IT operations. The ideal candidate has extensive experience in managing technical teams and driving process improvements in a fast-paced environment. Responsibilities include supervising staff, meeting service agreements, and coordinating projects. A Bachelor's degree and knowledge of Linux or Unix systems are required. This role offers a dynamic work environment focused on innovation and team success.

Qualifications

• 5+ years of developing a team of technical professionals across multiple locations.
• 2+ years of leading technology teams as an operations manager.
• Knowledge of Linux or Unix systems administration.

Responsibilities

• Lead a team of Support Engineers and drive process improvements.
• Measure and maintain the team's Service Level Agreements (SLA).
• Coordinate various projects in an operational environment.

Skills

Team management

Process improvement

Technical communication

Linux or Unix knowledge

Education

Bachelor's degree or equivalent experience

Tools

System management tools

Job description

A leading technology company in Toronto is seeking a Manager II for IT Services Support to oversee team development and IT operations. The ideal candidate has extensive experience in managing technical teams and driving process improvements in a fast-paced environment. Responsibilities include supervising staff, meeting service agreements, and coordinating projects. A Bachelor's degree and knowledge of Linux or Unix systems are required. This role offers a dynamic work environment focused on innovation and team success.