Gestionnaire de Cas, Bilingue - Opportunités Future / Bilingual Caseworker - Future Opportunities

Cencora; Manitoba; Hybrid; CAD 30,000 - 60,000; Full time

Job description

Overview

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

RECRUTEMENT POUR L’AVENIR. Cette offre d’emploi concerne une possibilité d’emploi future. Si ne voyez aucun poste qui vous intéresse pour l’instant, soumettez quand même votre curriculum vitae afin que nous puissions en tenir compte lorsqu’un autre poste bilingue sera disponible. Veuillez noter que nous communiquerons uniquement avec les candidates et candidats qualifiés.

EXPÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS, COMPÉTENCES ET APTITUDES REQUISES et EXPERIENCES ET EDUCATION ... télécommunications et bilinguisme (français / anglais) requis.

PRIMARY DUTIES AND RESPONSIBILITIES / PRINCIPALES FONCTIONS ET RESPONSABILITÉS

• The management of the assigned projects and/or cases.
• Adherence to the general company processes.
• Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. Current assistance lines focus on funding and access issues, including private, public and special access programs.
• Compliance programs: Administer and adhere to case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers.
• Implementing market research initiatives in pharmaceutical/biotechnology with physicians, patients, pharmacists or other allied health professionals.
• All patient programs are based on casework methods and include a significant amount of outbound calls.
• Document each activity in the program-specific database.
• Participate in ongoing refresher training and specialized training courses for specific products or programs as deemed appropriate by the manager.
• Provide feedback regarding current protocols, database, processes, and inter-departmental relationships.
• Clear communication to manager, POD, and program-trained colleagues regarding case management during foreseen absences.
• With managers, participate in the training process of new caseworkers, including shadowing and call monitoring.
• Responsible for reporting all adverse events to the assigned units/departments.
• The Caseworker may be assigned other duties and tasks as required from time to time.

EXPERIENCE ET NIVEAU D’ÉDUCATION REQUIS / MINIMUM REQUIREMENTS

• Bilingual French/English required; daily contacts with clients, patients or colleagues.
• General education in business administration, accounting, sales, marketing, computer sciences or similar, typically a two-year associate degree or equivalent combination of experience and education.
• Minimum of one (1) year experience in customer service.
• Ability to multitask; attention to detail; strong problem-solving skills.
• Experience in medical/pharmaceutical field is an asset; working knowledge of Word, Excel and Outlook.

COMPÉTENCES, CONNAISSANCES ET APTITUDES REQUISES

• Knowledge of pharmaceutical distribution industry; knowledge of automated warehouse systems.
• Strong business and financial acumen; strong analytical and mathematical skills.
• Ability to communicate effectively orally and in writing; interpersonal and leadership skills; organizational skills and attention to detail.
• Ability to consistently meet deadlines.
• Excellent problem-solving and presentation skills; proficiency in Microsoft Word, Excel, PowerPoint and Office suite.

Why choose Innomar Strategies / Pourquoi choisir Innomar Stratégies?

• Remote-first culture with flexible work-from-home opportunities.
• Competitive total rewards package: base salary plus bonus, RRSP matching, Employee Share Purchase Plan, and flexible benefits from day one.
• Health, wellness, and family support programs
• Professional development, leadership training, and mentorship
• Commitment to diversity, equity and inclusion

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

RECRUITING FOR THE FUTURE. This posting is for a future job opportunity. If you don’t see anything posted that interests you right now, submit your resume and we can keep you in mind for future bilingual opportunities. Only those who qualify will be contacted.

What Cencora offers

• Full-time position with compensation, benefits, and wellness resources that support a purpose-driven culture.
• Comprehensive benefits including medical, dental, vision, and programs for work-life balance and professional development.