Fundraising Database Officer

World University Service of Canada; Ottawa; On-site; CAD 52,000 - 62,000; Full time

Job summary

A Canadian global development organization is seeking a Fundraising Database Officer in Ottawa. This role requires expertise in Salesforce and a commitment to data integrity. Successful candidates will support donation data management, ensuring accurate records and insights. Join a dynamic team making a difference in youth development across the globe.

Benefits

Remote-friendly workplace

Extensive health coverage

Group RRSP contributions

Qualifications

• Minimum of two years' experience in a fundraising or database management role.
• Strong written and verbal communication skills in English.
• Experience providing customer service or donor support.

Responsibilities

• Maintain Salesforce data integrity through accurate contact and donation records.
• Generate tax receipts following CRA guidelines.
• Collaborate with IT and Finance team on system integrations.

Skills

Salesforce proficiency

Data analysis

Communication skills

Attention to detail

Education

Bachelor's degree in relevant field

Tools

Salesforce

Google Workspace

Excel

Job description

Overview

POSITION TITLE: Fundraising Database Officer

POSITION LOCATION: Ottawa, ON, Canada

REPORTS TO: Fundraising Manager

CONTRACT TERM: 6 months

SALARY LEVEL: PRO1 52700 62000

LANGUAGES REQUIRED: English is required. Knowledge of French is a strong asset

EXPECTED START DATE: ASAP

Are you a data-oriented fundraiser? WUSC is currently looking for a Fundraising Database Officer to support our donation data management.

BACKGROUND

WUSC is a Canadian global development organization working to catalyze positive education and economic outcomes for young people. We bring together and collaborate with a diverse network of partners (including students, volunteers, schools, governments, not-for-profits, and businesses) who share this mission. Together, we influence systems change, and foster inclusive, youth-centered solutions that enable young people to thrive. We work with all young people, with a focus on women and displaced populations. WUSC currently operates in 28 countries across Africa, Asia, the Middle East, and Latin America and the Caribbean, as well as in Canada, with an annual budget of approximately CAD $65 million. Our global team includes over 100 staff in Canada and more than 250 staff internationally, implementing a diverse portfolio of development projects in collaboration with numerous multilateral and bilateral donors, and philanthropic foundations.

Responsibilities

This position is for you if you are a detail-oriented data specialist who thrives on maintaining database integrity while translating complex donor and campaign information into actionable insights. You should be comfortable with managing both the technical aspects of fundraising platforms and the human elements of donor communications. You are a proficient Salesforce user, and can seek additional training or liaise with internal experts if your ambitions exceed your skill level. You are a person who is eager to take leadership on spotting trends and presenting them through clear visualizations and reports.

Responsibilities

Contact Management & Data Analytics

• Maintain Salesforce data integrity through accurate contact and donation records and systematic deduplication
• Execute data cleaning through email validation, and data enrichment through research and outreach to update contact information of alumni and donor prospects
• Manage segmented mailing lists and ensure proper data syncing between platforms (e.g. Salesforce, MailChimp)
• Build and interpret regular fundraising reports covering revenue, campaign performance, and donor behaviour trends.
• Lead documentation of data processes and strategically engage external analytics consultants.

Donation Processing

• Process and record all donations in Salesforce according to established procedures
• Generate tax receipts following CRA guidelines and maintain comprehensive gift processing records
• Monitor donation platforms (e.g. CanadaHelps, Raisin) for system issues and maintain quality donor experience through updated content and automated communications
• Document and update gift processing procedures, flagging any opportunities to improve processes and workflows between departments
• Collaborate with IT and Finance team on system integrations, including ERP updates and Salesforce donation feature testing

Work environment

• Promote and maintain an organizational culture that advances gender equality, reduces power abuse and inequalities, and fosters trust, respect and safety.
• Create a working environment is free from sexual exploitation, abuse and harassment (SEAH)
• Ensure high standards of prevention and response measures for SEAH are in place consistent with theWUSC's safeguarding policies and WUSC's Code of Conduct.

Qualifications and Competencies

Education

• Bachelor's degree in business, communications, nonprofit management, international development or related field

Experience & Competencies

• Minimum of two years' experience in a fundraising or database management role
• Proficiency in Salesforce (user level) and Google Workspace
• Strong Excel/Google Sheets skills including sorting, filtering, and basic formulas
• Experience with email marketing platforms
• Experience with donation platforms like CanadaHelps and Raisin an asset
• Understanding of basic data privacy and CASL compliance requirements
• Ability to follow established protocols for data migration between platforms
• Experience in nonprofit organization and/or international development preferred
• Strong written and verbal communication skills in English (French an asset)
• Experience providing customer service or donor support
• Commitment to WUSC's mission and values

Languages

• Complete fluency in English is required. Knowledge of French is a strong asset.

Why work with WUSC?

Join Us. Our work is important, cutting-edge, and rewarding. We encourage curiosity, innovation, and flexibility.

WUSC offers a dynamic international work environment with a diverse intercultural workforce. We offer employees exciting opportunities to apply their skills and gain experience all while making a difference in the lives of youth around the world. Employees at WUSC work hard to create lasting change in education, economic opportunities and empowerment.

Here’s some of what you can expect working with us in Canada:

• 35-hour workweek, ability to work flexible hours
• Remote-friendly workplace, with free access to our Ottawa office
• 2 weeks annual leave
• Paid sick days (5) and special leave days (2.5)
• Extensive health coverage for you and your dependents, 100% covered by us
• Group RRSP contributions, from day 1
• 300$ reimbursement for home office equipment
• Being part of a friendly, caring and enthusiastic team!

Applications

WUSC’s activities seek to balance inequities and create sustainable development around the globe; the work ethic of our staff, volunteers, representatives and partners shall correspond to the values and mission of the organization. WUSC promotes responsibility, respect, honesty, and professional excellence and we will not tolerate harassment, coercion, sexual exploitation or abuse of any form.

Successful applicants will be required to undertake an enhanced criminal record check.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].

WUSC is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds and abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Candidates must be legally allowed to work in Canada. Please note that only the candidates selected for an interview will be contacted.