Full-Time Mall Store Sales Associate Endy (Sherway Gardens)

Sleep Country Canada; Toronto; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading sleep product retailer in Toronto is seeking a Retail Sales Associate to provide exceptional customer service and promote our products. This full-time role offers a base salary, commission, and extensive training in a diverse and inclusive environment. Ideal candidates will possess customer service experience and a positive attitude. The position includes benefits such as medical coverage, bonuses, and opportunities for personal development. Join us in making a real difference in our customers' lives.

Benefits

Monetary bonuses

Comprehensive medical and dental benefits

Annual wellness credit

Tuition reimbursement program

Paid day off for volunteering

Qualifications

• 1-3 years of experience in Sales, Retail, or Customer Service is preferred.
• Positive and optimistic attitude with a strong customer focus.
• Willing to commit to continuous education and learning.

Responsibilities

• Engage with customers to identify their needs and promote products.
• Ensure the store is visually appealing through product presentation.
• Work as part of the Sales team to exceed goals.

Skills

Customer focus

Critical thinking

Sales experience

Knowledge of Mac and Google Suite

Tools

Zendesk

Shopify

Job description

Description d'emploi

Join Endy’s inaugural retail experience at Sherway Gardens. This collaboration between Endy and Sleep Country Canada capitalizes on the in-store techniques and expertise that SCC have fine-tuned and perfected over the last 30 years combined with Endy’s product assortment, innovative brand and customer following.

In This Role You Will

• Engage with customers to identify their needs and wants, promote our quality products and service offerings
• Ensure our stores are always visually appealing through product presentation, replenishment and store housekeeping
• Work together as part of the Sales team to exceed goals and expectations
• Represent both the Sleep Country and Endy brand with best-in-class customer experience, helping customers with their inquiries
• Efficiently process sales orders via tablet or point of sale
• Capture email addresses, customer insights and product experiences to report back to the team

The Qualifications And Experience We Like To See

• Ideally have 1-3 years of experience in Sales, Retail and/or Customer Service; this is an asset and not mandatory as we will invest in the right person
• A positive, optimistic attitude and a strong customer focus
• Be ambitious and willing to commit to continuous education and learning
• Critical thinking skills and the ability tackle problems on your own
• Knowledgeable in Mac and Google Suite systems
• Zendesk or other help desk system knowledge is an asset
• Familiarity with Shopify or online store management systems is an asset
• Available to work days, evenings and weekends

Why members of our Sales team love working at Sleep Country Canada/Dormezvous?

• This full-time industry leading role, with Base Salary and Commission, will motivate and empower you to go above and beyond to make a difference in the lives of our customers and become a true Sleep Expert
• Diverse and inclusive work environment
• No caps on Commission
• Monetary bonuses and sales contests
• We will invest in you and provide extensive sales training on our products and services
• Access to training and development platforms
• Full medical, dental benefits and a Deferred Profit Sharing Program
• Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
• Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
• Maternity/Parental leave top up benefits
• Tuition Reimbursement Program that covers professional AND personal development
• Long service awards, celebrations and other social events
• Associate Referral Program
• Paid day off to volunteer at your local charity of choice
• Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)

• At SCC/DV, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and with respect regarding race, national or ethnic origin, religion, age, gender, sexual orientation, or disability.