Fulfilment Manager (CAN)

Global Technical Talent; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading home furnishing company in Montreal is seeking a skilled Fulfilment Manager to direct and inspire a team. This role involves ensuring high customer satisfaction while minimizing costs, and requires strong management experience, fluency in French, and intermediate English. The ideal candidate will oversee quality in fulfilment operations and collaborate effectively with other teams. This position offers benefits such as medical and dental insurance plans and a retirement fund.

Benefits

Medical, Vision, and Dental Insurance Plans

401k Retirement Fund

Qualifications

• 3-5 years of management experience in logistics or related fields.
• Ability to implement effective changes and work in a team environment.
• Strong communication skills in both French and English.

Responsibilities

• Direct, coach, and develop a fulfilment team with a focus on performance.
• Ensure high customer satisfaction while optimizing costs.
• Accountable for quality in fulfilment operations.

Skills

Management experience

Collaboration

Change implementation

Fluency in French

Intermediate English

Education

University degree in Economics, Logistics, or Supply Chain Management

Job description

Fulfilment Manager

Your Profile

• University degree (Economics, Logistics, Supply Chain Management) or relevant experience and effective performance in logistics/commercial/supply chain management.
• 3-5 years working experience in a management position in distribution, retail, logistics or similar.
• Experience of working as a management team member with the ability to implement change by positively altering the business directly as well as through good collaboration.
• Perfect command of spoken and written French, and an intermediate level of spoken and written English. Knowledge of English is required due to the need to communicate with colleagues, clients and partners located outside of Quebec.

What you’ll be doing day‑to‑day

• Responsible for directing, coaching, developing, and inspiring a fulfilment team within the CMP by working closely with the CMP Commercial team and Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, and maintaining a work environment which supports equality, diversity and inclusion and well‑being.
• Secure a high customer and co‑worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
• Accountable for securing quality in fulfilment operations with focus on retail foundation, services, improvements in quality and productivity, and cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.

About this work area

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co‑workers we use our supply process to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re focused on working together to improve the customer experience at IKEA!

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Company

Leading home furnishing company offering affordable, high‑quality products. Committed to sustainability and social responsibility. Values diversity and inclusion.