FTTH Permit & Payments Specialist

City of Mississauga; Mississauga; On-site; CAD 30,000 - 60,000; Full time

Job summary

A municipal government located in Peel Region seeks a Customer Service Representative to support the Fibre to the Home (FTTH) project. The role involves processing permit applications, providing information to customers, and ensuring compliance with cash handling policies. Candidates should have post-secondary education in Business Administration or related fields, with at least three years of customer service experience. Strong communication and organizational skills are essential, as well as proficiency in relevant computer systems.

Qualifications

• Minimum 3 years of counter/customer service experience dealing with permits and/or payments.
• Demonstrated commitment to service excellence and quality customer communication.
• Strong math skills to ensure correct payments.
• Ability to handle irate customers and stressful situations.

Responsibilities

• Process permit applications and provide information on the FTTH project.
• Respond to inquiries via different communication channels.
• Track application progress and process payments.
• Ensure compliance with Cash Handling Policies.

Skills

Interpersonal and customer service skills

Cash handling procedures

Attention to detail

Verbal and written communication

Computer skills

Organizational skills

Ability to work under pressure

Multitasking

Education

Post-secondary education in Business Administration or related field

Tools

Excel

Word

PowerPoint

Infor Public Sector Enterprise System

Job description

A municipal government located in Peel Region seeks a Customer Service Representative to support the Fibre to the Home (FTTH) project. The role involves processing permit applications, providing information to customers, and ensuring compliance with cash handling policies. Candidates should have post-secondary education in Business Administration or related fields, with at least three years of customer service experience. Strong communication and organizational skills are essential, as well as proficiency in relevant computer systems.