FT Brand Ambassador

RALPH LAUREN; Innisfil; On-site; CAD 30,000 - 40,000; Full time

Job summary

A global leader in lifestyle products is seeking a Full-Time Brand Ambassador in Innisfil, Ontario. This role requires a customer-first mindset and a passion for delivering personalized shopping experiences. Ideal candidates will have retail experience, strong communication skills, and the ability to engage clients effectively. Join a team that values innovation and community outreach.

Qualifications

• Retail experience or similar in a high-volume environment preferred.
• Ability to communicate effectively with customers.
• Able to move around the sales floor and lift up to 30 lbs.

Responsibilities

• Understand and deliver sales and profit performance.
• Engage in store client initiatives and community outreach.
• Provide ongoing feedback to Management on successes.

Skills

Retail experience

Effective communication

Planning and time management

Job description

Overview

Ralph Lauren Corporation is a global leader in design, marketing and distribution of premium lifestyle products across five categories: apparel, accessories, home, fragrances, and hospitality. The company supports a culture of inclusion and belonging, and seeks to empower tomorrow’s leaders through opportunities at Ralph Lauren. Position Overview: Full-Time Brand Ambassadors have a customer-first mindset and are passionate about providing a personalized and inspiring shopping experience that exceeds customer expectations. Brand Ambassadors are the entry point for future Leadership roles within Ralph Lauren.

Responsibilities

• Understands and delivers sales and profit performance, understanding key tools and resources to drive selling
• Supports the store in the execution of company initiatives
• Supports and participates in team training to execute business results
• Creative in thinking of new ways to engage clients and reach out to a wider client base
• Is the ideal representative of the customer experience expectations in store
• Delivers a consistent experience aligned to RL Brand expectations by supporting the company and store vision
• Engages in store client initiatives and community outreach
• Champion of RL core values
• Embraces RL "More ways to shop" and new technology
• Supports a collaborative environment with the customer at its core
• Engages in networking and sourcing talent
• Provides ongoing feedback to Management on successes and opportunities
• Strengthens customer connectivity with alternative paths to purchase (Gladly, Click to Zoom, JRNI, Ship to Home)
• Broadens customer accessibility to product discovery (QR codes, digital catalogs, virtual stores)
• Maintains exceptional productivity standards through store execution
• Upholds all company policies and procedures
• Provides feedback to Management on category opportunities or needs
• Ensures sales floor and all store standards are met at all times

Qualifications

• Retail experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift up to 30 lbs. and climb moderately
• Ability to operate the register, stand, move and walk for multiple hours
• Ability to work a flexible schedule to meet the needs of the business, including day, evening, weekends and may include overnight shifts and travel (as required)
• Proven track record of success, including the ability to build and maintain positive working relationships with customers, management and co-workers
• Planning and prioritization/time management skills