Frontline Worker

The Salvation Army; Brampton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A charitable organization is seeking an Intake Worker in Brampton, Ontario. This role involves interviewing and screening clients, coordinating with community agencies, and providing support to those in need. Ideal candidates should have completed two years of community college and possess relevant certifications. The position offers a target salary range of $23.62 to $24.04 per hour. Working conditions may involve dealing with challenging situations, emphasizing the necessity of crisis intervention skills.

Qualifications

• Completion of a two-year community college program.
• Certificate or diploma in Human Sciences/Addictions required.
• Criminal Police Investigation Check (CPIC) is necessary.

Responsibilities

• Interview and screen potential clients for intake.
• Liaise with referral sources and external agencies.
• Conduct program orientation for all clients.

Skills

Client interviewing

Crisis intervention

Community social services

Communication skills

Education

Two years of community college

Certificate in Human Sciences/Addictions

Job description

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world‑wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith‑ and values‑based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description

JOB PURPOSE

The Intake Worker interviews and screens potential clients, determines client suitability and provides basic shelter stay needs.

CHARACTERISTIC JOB DUTIES

The incumbent is responsible for the following range of job duties:

• Takes responsibility for routine intake processes and decisions, following standard procedures
• Coordinates intake with the counselling team; and may be required to attend case management meetings
• Records all information as per policy
• Liaises with referral sources and other external agencies as needed (for example: welfare, police, parole, urgent situations)
• Conducts comprehensive program orientation for all clients/residents
• Fosters positive relations with community social services agencies/resources
• Complete facility and room checks as per policy
• Answer incoming inquiries and direct as needed
• Performs other duties as assigned

NOTE: Not all incumbents perform all of the duties described above but perform a similar range of duties.

MINIMUM EDUCATION LEVEL ATTAINED

The successful job applicant will have completed two years of community college.

NOTE: An alternative level of education and experience may be acceptable.

SPECIAL LICENSES, DIPLOMAS, CERTIFICATIONS OR REQUIREMENTS

The successful applicant will hold/have:

• Certificate or Diploma in Human Sciences/Addictions
• Criminal Police Investigation Check (CPIC)
• Appropriate Immunization Measures
• Current Certification in First Aid/CPR
• Crisis Intervention Training (CPI)
• Suicide Prevention

MINIMUM PRIOR RELATED EXPERIENCE

The incumbent must have the following experience before hire:

One year but less than three years of related experience, including experience in the applicable community social services sector.

PHYSICAL EFFORT/DEXTERITY REQUIRED

The performance of the job requires continuously sitting, and a moderate amount of keyboarding.

CONCENTRATION REQUIRED

The performance of the job requires moderate attention when interviewing clients, working with numbers, and occasional documentation.

RESPONSIBILITY FOR FINANCIAL RESOURCES

The incumbent is involved in minor financial matters regularly, or on a relief basis, or has the responsibility for the wise use of his/her own resources. He/She may be authorized to spend, disburse bus tickets and assists with petty cash.

RESPONSIBILITY FOR HUMAN RESOURCES

The incumbent is responsible for his/her own time and effort only. He/She may demonstrate work methods to new employees, volunteers and/or students.

WORK ENVIRONMENT

The incumbent’s work environment is typically in an office in a residential facility or for a community‑based program.

The incumbent will work under the following disagreeable conditions:

• Dealing with angry people
• Verbal abuse

EXPOSURE TO HAZARDS

The job incumbent may be exposed to the risk of minor to moderate injury or illnesses due to:

• Physical attacks by others (i.e. attack by a potential client)
• Exposure to infectious diseases and bodily fluids
• Sharp objects
• Other dangerous situations

PRECAUTIONARY MEASURES

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal Precautions
• Current Certification in First Aid/CPR
• Appropriate immunization and vaccinations

Compensation

The target hiring range for this position is $23.62 to $24.04 with a maximum of $24.45. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [e-mail] if you have a need for any accommodation and we will be pleased to discuss this with you.