Front Store Manager

Shoppers Drug Mart; Prince George; On-site; CAD 75,000 - 80,000; Full time

Job summary

A leading retail brand in the Regional District of Fraser-Fort George is seeking a Front Store Manager to oversee daily operations and ensure exceptional customer service. This role demands at least 5 years of retail management experience, strong leadership qualities, and the ability to analyze financial reports to drive business success. The ideal candidate will foster a collaborative team environment and uphold the company's commitment to community and customer care. Competitive salary range is $75,000 - $80,000 per year.

Benefits

Purchase discount programme

Flexible and varied schedules

Online learning through Academy

Qualifications

• Minimum 5 years of retail management experience.
• Ability to lead and support corporate programmes.
• Strong business and financial acumen.

Responsibilities

• Manage store performance focusing on customer experience.
• Ensure compliance with HR standards and conduct staff performance reviews.
• Analyze financial reports and meet business targets.

Skills

Planning and decision-making

Organizational skills

Time-management skills

Interpersonal skills

Coaching skills

Job description

Why this role is important?

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

SUMMARY:

The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy. The Front Store Manager leads staff in providing excellent Front Store customer service, manages all process and procedures utilizing financial resources and ensures store objectives are reached.

DUTIES & RESPONSIBILITIES:

OPERATIONS:

• Maintains Store Standards to optimize customer experience, drive customer traffic, and positively impact store profitability
• Works with Management Team to ensure Store Standards are in effect 100% of the time, including the backroom
• Manages labour scheduling and leverages Work Force Management (WFM) to maximize labour productivity
• Ensures staffing levels are adequate to effectively operate the business

HUMAN RESOURCES:

• Complies with Human Resources Standards
• Hires and/or supports hiring for all departments, excluding Pharmacy
• Maintains wage administration within SLPH guidelines
• Conducts probationary reviews for new hires and annual staff performance reviews
• Manages staff performance through ongoing coaching, action planning, and follow‑up
• Drives Blue Culture, engagement, and leads and motivates staff through leading by our Core Values

FINANCE:

• Analyzes financial reports, identifies trends and addresses discrepancies between planned and actual through effective utilization of the FSM Monitoring Report
• Meets period, quarterly and annual targets
• Sets individual goals for departments to motivate employees and ensures goals are met
• Develops and executes strategies to improve business efficiency at the store

QUALIFICATIONS:

• Planning, judgement and decision making
• Planning and preparation for inventory management
• Use judgement and decision‑making skills to control expenses
• Provides effective leadership and ongoing mentorship and ensures development of all staff
• Efficient time‑management skills
• Able to prioritise activities quickly in response to changing initiatives
• Effective organisation and planning skills

EXPERIENCE:

• Previous retail management experience for a minimum of 5 years
• Demonstrated ability to drive the business, lead by example and support corporate programmes
• Works effectively with management team
• Superior interpersonal, coaching and communication skills
• Strong business and financial acumen
• Strong relationship builder with key internal and external agencies

Why work in a Shoppers Drug Mart store?

Each store has an Associate‑Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount programme, flexible and varied schedules, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your patients, co‑workers, customers and community.

Associate Owners in the Shoppers Drug Mart network recognise Canada’s diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche : $75,000.00 – $80,000.00 / 75.000,00$ – 80.000,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste.