Front Office Host

Hyatt Hotels; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A large international hotel chain in Vancouver is seeking a dedicated Front Office Host to enhance guest experiences. This role involves managing guest registration and communication of hotel services. Candidates should possess strong customer service skills, be detail-oriented, and available for various shifts, including weekends. The position offers competitive starting wages and opportunities for growth in a caring and diverse environment.

Benefits

Discounted lodging accommodations at Hyatt worldwide

Discounts on food and beverage

Discounted transit passes

Wellbeing programs

Recognition programs

Tuition reimbursement

Qualifications

• Must satisfy the needs of others in a fast-paced environment.
• Available to work various shifts including weekends and holidays.
• Ability to stand for long periods of time.
• Preferred previous Front Desk hotel experience.
• Must have proven customer service experience.

Responsibilities

• Responsible for guest registration process and communication of hotel services.
• Process forms of payment and respond to guest inquiries.
• Create a welcoming atmosphere for guests.

Skills

Customer service orientation

Professional verbal and written communication

Detail-oriented

Ability to multi-task

Cash handling experience

Quick decision-making

Tools

Opera property management system

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Our colleagues select us because we provide amazing opportunities, growth and development, a caring culture, and fantastic benefits like:

• Discounted lodging accommodations at Hyatt worldwide
• Discounts on food and beverage
• Discounted transit passes
• Wellbeing programs
• Recognition programs
• Tuition reimbursement
• Excellent training and professional development

The Hyatt Regency Vancouver is seeking a dedicated, customer service oriented, professional to join the Front Office team as a Regular Front Office Host.

Front Office Hosts are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Host.

Starting wage for this position is $25.49 per hour, after 6 months wage is $29.74 per hour, and after 1 year wage is $33.99 per hour.

ABOUT HYATT REGENCY

Being part of our Hyatt Regency Vancouver family means always having space to be you. Our teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together. Be a part of something bigger. Enjoy life every day. Make a difference in the lives of those around you. Love where you work. Join a family that values respect, integrity, humility, empathy, creativity and fun, your perfect opportunity. At Hyatt, our purpose is to care for people so they can be their best.

In the spirit of respect, reciprocity and truth, we gratefully honor and acknowledge that the lands on which we have the privilege to live and work are part of the traditional, ancestral, and unceded territory of the Coast Salish Peoples (xʷməθkʷəy̓əm (Musqueam), skwxwú7mesh(Squamish), andsəlilwətaɬ(Tsleil-Waututh) Nations). Finally, we acknowledge all Nations – Indigenous and non – who live, work and play on this land, and who honor and celebrate this territory. This sacred gathering place provides us with an opportunity to engage in and demonstrate leadership on reconciliation.

We welcome colleagues and guests from all over the world and we know that bringing diverse perspectives and underrepresented voices into the conversation strengthens our organization. There is no room for racism, discrimination or hatred of any kind at Hyatt Hotels.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

QUALIFICATIONS

• Must have a true desire to satisfy the needs of others in a fast paced environment
• Must be available to work various shifts ESPECIALLY Fridays, Saturdays and Sundays and holidays (mornings, afternoons and graveyard shifts) as required by business needs
• Must have the ability to stand for long periods of time
• Must possess refined and professional verbal and written communication skills
• Must be able to multi-task, prioritize effectively, and be very detail oriented
• Previous experience in Opera property management system is an asset
• Previous Front Desk hotel experience is preferred
• Must have previous cash handling experience
• Knowledge of basic math skills required
• Must have previous customer service experience
• Must have proven experience in making quick and efficient decisions
• Must be able to interact with a diverse group of individuals
• Must have ability to upsell – previous experience is an asset
• Knowledge of a second language is an asset

Physical Aspects of Position (include but are not limited to)

• Constant standing throughout shift
• Constant writing, typing and computing throughout shift
• Frequent walking throughout the shift
• Occasional kneeling, pushing, pulling and lifting
• Occasional ascending or descending stairs and ramps