Front Office Agent

Accor; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in Banff is seeking a Front Desk Reception Agent to provide exceptional service and create memorable guest experiences. Responsibilities include checking in/out guests, handling requests, and promoting hotel facilities. Candidates should have customer service experience, be proficient in English, and have flexible availability for shifts, including weekends and holidays. Competitive starting salary and comprehensive benefits provided.

Benefits

Subsidized staff accommodation

Complimentary meals during shifts

Comprehensive benefits package

Defined Contribution Pension Plan

Employee travel program

Discounts on food & beverage

Qualifications

• Minimum experience in a front desk or customer service role preferred.
• Ability to communicate effectively in English, second language is an asset.

Responsibilities

• Provide professional, friendly service to all guests.
• Check in/out guests and respond to inquiries.
• Handle guest requests or issues effectively.

Skills

Flexible availability for shift work

Experience using a Property Management System (PMS)

Previous front desk or customer service experience

Proficient in English

Strong administrative skills

Ability to manage booking systems

Familiarity with handling payments

Job description

Company Description

Who We Are :

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work / life combination.

Job Description

Are you passionate about delivering exceptional service and creating memorable experiences for guests? Join our team at Fairmont Banff Springs as a Front Desk Reception Agent, where you will be at the forefront of our guest experience.

Starting Rate : $19.59 per hour

We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $24.93.

Job Duties Include :

• Reporting to the Front Desk Manager, responsibilities and essential job functions include, but are not limited to, the following :
• Provide professional, friendly, and engaging service to all guests
• Greet, check in / out, settle accounts, and respond to all guest inquiries
• Handle and document guest requests or issues, ensure follow-up and resolution
• Promote hotel facilities and upsell room brands to drive revenue
• Adhere to hotel policies, procedures, safety, and perform other duties as assigned

Qualifications

Your Skills & Qualifications :

• Flexible availability for shift work, including overnights, weekends, and holidays
• Experience using a Property Management System (PMS)
• Previous front desk or customer service experience
• Proficient in English (verbal and written); second language an asset
• Strong administrative skills (e.g., accurate data entry, documentation, filing)
• Ability to manage booking systems and process guest check-ins / check-outs
• Familiarity with handling payments, billing, and guest account settlement

Additional Information

Job Perks & Benefits :

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4 / meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.