Front of House Manager - Velocity

Naturally Pacific Resort; Campbell River; On-site; CAD 50,000 - 70,000; Full time

Job summary

A premier resort in Canada is seeking a Front of House Manager to lead the operations of the Velocity Lounge & Driving Range. This role requires strong leadership and communication skills, with responsibilities including staff supervision, inventory management, and ensuring exceptional guest experiences. The ideal candidate will have over 3 years in Food and Beverage management and relevant certifications. Join a team that values community and innovation and offers comprehensive benefits and opportunities for growth.

Benefits

Comprehensive health, vision, and dental coverage

Ongoing training and development

Employee and Family Assistance Program

Discounts on resort amenities

Registered Pension Plan eligibility after 1 year

Accommodations available for qualifying candidates

Qualifications

• 3+ years experience in a Food and Beverage management capacity.
• Ability to foster effective working relationships with peers and guests.
• Strong planning, organizational, analytical and administrative skills.

Responsibilities

• Oversee front of house operations to ensure guest satisfaction.
• Manage inventory counts and ordering for the bar.
• Supervise and train Food & Beverage staff.

Skills

Food and Beverage management experience

Communication skills

Leadership

Customer service orientation

Organizational skills

Financial awareness

Education

Serving It Right certificate

Tools

Microsoft Office

Inventory control and POS systems

Job description

The Team

Naturally Pacific Resort aims to become a top resort that welcomes everyone and offers exciting experiences every day. We are seeking team members who are passionate about providing exceptional hospitality and service, and who align with our values of Passion, Community, Inclusion, and Innovation. Our focus is not only on creating memorable experiences for guests but also on establishing a fulfilling and enjoyable work atmosphere for our team. Becoming part of the Naturally Pacific team will allow you to engage in the hospitality industry within an expanding company that values every individual's input and celebrates achievements collectively.

The Role

The Front of House Manager is responsible for planning and organizing the operations of The Velocity Lounge & Driving Range in conjunction with the Food & Beverage Manager. This role will oversee the operations of the front of house. In order to succeed in this role, you will need excellent communication and leadership skills, adaptability, and a strong understanding of restaurant operations and management.

Your contributions to the team include

• Responsible for monthly liquor, beer, and wine inventory counts and inputting new bar stock into inventory software
• Assist with liquor, beer, wine, and bar supply inventory ordering
• Assist with scheduling and receiving beverage deliveries, checking all deliveries contents to verify product quality and quantity
• Review work schedules and assign duties and tasks to all staff on and before shift
• Monitor staff performance, reporting back to food and beverage manager as needed
• Ensure effective communication by attending meetings as required. Holding staff meetings and posting on shared site on a regular basis to impart information
• Maintain a working knowledge of all statutory regulations affecting restaurant health and safety and ensure that any safety hazards are identified and rectified
• Monitor beverage preparation methods, portion sizes, garnishing and presentation of beverage to ensure that it is prepared and presented in an acceptable manner to ensure guests satisfaction and follow protocol
• Supervise and participate in lounge and patio areas cleaning and organizing
• Ensure that food and service meet quality control standards
• Ensure that tables and bays including place settings, table arrangements, and decorations are impeccable and set correctly each shift
• Handle any guest complaints regarding food quality and service as they arise
• Coordinate with guests regarding special functions, tournament and other events
• Supervise Food & Beverage Staff, which includes training, coaching and evaluating work performance
• Increase staff’s daily productivity
• Assist with maintaining records of stock lists, repairs, sales and wastage

A few things we are looking for in a new team member:

• 3+ years experience in a Food and Beverage management capacity
• Advanced knowledge of computer applications, including but not limited to Microsoft Office, inventory control and POS systems
• Serving It Right certificate required
• Excellent communication, interpersonal, supervisory and leadership skills
• Ability to foster effective working relationships with peers, subordinates, guests, government officials and other external contacts
• Ability to function independently and under pressure and ability to manage various projects at the same time
• Strong planning, organizational, analytical and administrative skills
• Superior telephone manners and strong interpersonal skills
• Good financial and business awareness
• Strong written and verbal skills to communicate with all levels of the organization and its executive team
• Strong customer service orientation
• First Aid skills and/or certificates are considered assets
• Food Safe training an asset

Perks & Benefits

Private subsidized housing is available for this position. At Naturally Pacific Resort, we believe in recognizing and rewarding the valuable contributions of our colleagues. As a member of our team, you can expect to enjoy a comprehensive range of benefits and competitive compensation tailored to your skill set, education, and experience. Please note that specific benefits may vary depending on the role and level within the organization.

• Comprehensive employer paid health, vision, and dental coverage for you and your family
• Access to ongoing training and development opportunities to support your career growth and advancement within the company
• Employee and Family Assistance Program
• Discounts on various resort amenities and services such as food, golf, retail, and spa
• Support for your health and wellness goals
• Registered Pension Plan (RPP) eligibility after 1 year
• Accommodations available for qualifying candidates

We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to genuine hospitality. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Naturally Pacific Resort practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

The Resort

At Naturally Pacific Resort, our mission is to provide guests with a memorable and meaningful experience. Located at the crossroads of the forest, mountains, and the Pacific Ocean in Campbell River BC, Naturally Pacific’s 100-room resort features a luxury spa, upscale restaurant and 18-hole golf course with a virtual driving range and lounge. This coastal destination offers spectacular views and access to some of the best outdoor experiences in the world. From eco-adventures, internationally renowned salmon fishing, wildlife watching, to traversing the parks and trails, Campbell River is a doorway to adventure.

Thank you and we look forward to receiving your application!