front end supervisor - retail

RONA inc.; Saint-Jérôme; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in home improvement and building materials is seeking a Front End Supervisor in Saint-Jérôme. This full-time, permanent role involves supervising front-line teams to deliver exceptional customer service. The ideal candidate will have at least 1 year of retail and team supervision experience, along with strong communication and problem-solving skills.

Qualifications

• At least 1 year of retail experience.
• At least 1 year of team supervision experience.

Responsibilities

• Supervise front-end staff to maintain service standards.
• Train and mentor new associates.
• Assist customers and address issues.

Skills

Problem-solving

Communication

Attention to detail

Job description

Posted on July 16, 2025 by Employer details RONA Inc.

Front End Supervisor - Retail

Location: Saint-Jérôme, QC J7Y 4Y7

Job details

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick's Lumber banners are well equipped to meet the needs of all DIYers and contractors.

Join our team as a Front End Supervisor to ensure exceptional customer service by supervising our front-line teams. Your organization, attention to detail, and communication skills will help train our associates to make every visit a positive experience.

Responsibilities include:

• Supervise front-end staff to maintain service standards
• Oversee register coverage and store supply usage
• Provide refunds and monitor cash drawer amounts
• Perform opening and closing procedures
• Assist customers and address issues
• Train and mentor new associates
• Promote company programs and initiatives
• Other related tasks to ensure smooth store operations

Qualifications:

• At least 1 year of retail experience
• At least 1 year of team supervision experience
• Strong problem-solving skills
• Excellent communication skills
• Strong attention to detail

If selected for an interview, please advise our Store team if you require accommodation during the process. RONA is committed to diversity and inclusion and encourages applications from all qualified candidates.

Terms of employment:

• Full-time, permanent position
• Start as soon as possible
• 1 vacancy
• On-site work
• Salary: Not available

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