Front-End Service Leader - Elevate Customer Experience

London Drugs Limited; Edmonton; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail chain is seeking a Service Specialist for their Edmonton location. This role emphasizes superior customer service, requiring the ability to manage the front end of the store and assist customers effectively. Candidates should possess excellent communication and leadership skills, managing stress efficiently in a fast-paced environment. Opportunities for advancement and a comprehensive benefits program are provided. Flexible schedules are expected, with possible shifts from Monday to Sunday.

Benefits

Comprehensive medical, dental, and vision coverage

Company matched RRSPs

Employee Discount Program

Ongoing in-house training & education courses

Employee Family Assistance Program

Employee Recognition Program

Advancement opportunities

Qualifications

• Superior customer service experience is essential.
• Excellent communication skills required.
• Supervisory experience would be considered an asset.

Responsibilities

• Provide customer assistance to support a superior shopping experience.
• Supervise front end while on duty, monitor cashier coverage.
• Handle customer issues courteously in a fast-paced environment.
• Demonstrate strong leadership and follow-up skills.
• Train others and monitor work habits.

Skills

Customer service experience

Communication skills

Leadership qualities

Interpersonal skills

Ability to cope with stress

Job description

A leading retail chain is seeking a Service Specialist for their Edmonton location. This role emphasizes superior customer service, requiring the ability to manage the front end of the store and assist customers effectively. Candidates should possess excellent communication and leadership skills, managing stress efficiently in a fast-paced environment. Opportunities for advancement and a comprehensive benefits program are provided. Flexible schedules are expected, with possible shifts from Monday to Sunday.