Front Desk Specialist

Vacasa; Whistler; On-site; CAD 60,000 - 80,000; Full time

Job summary

A vacation rental company is seeking a Front Desk Specialist in Whistler, British Columbia. The ideal candidate will manage reservations and serve as the primary contact for guests and vendors, ensuring high satisfaction standards. Duties include handling inquiries via phone, email, and chat, as well as coordinating between maintenance and housekeeping. Experience in hospitality and good tech skills are preferred. Competitive compensation of 23.25 CAD per hour is offered, along with various employee benefits.

Benefits

Extended medical and dental benefits

Registered retirement savings plan with company match

Ski pass/activity allowance

Qualifications

• Experience in hotel, hospitality, or vacation rental industry is preferred.
• Minimum 1 year experience in administrative or customer service role.
• Tech-savvy and comfortable with digital systems.

Responsibilities

• Serve as the first point of contact for guests, vendors, and owners.
• Handle phone calls, emails, and chats regarding reservations.
• Assist with maintenance and housekeeping tickets.

Skills

Customer service experience

Time management skills

Tech-savviness

Reliable transportation

Independent work capability

Job description

About the Company

We’re a vacation rental company where great people create exceptional experiences. From our humble beginnings with a simple idea, we've grown into a trusted industry leader delivering genuine hospitality to every guest. What sets us apart isn't just our advanced technology or high property standards, but our culture of doing things the right way, building trust, and supporting each other as a team. When you join Casago, you're not just taking a job—you're becoming part of a company that values your contributions, invests in your growth, and gives you the opportunity to make a real impact on the homeowners and guests we serve every day.

About This Job

As our Front Desk Specialist, you'll serve as the primary contact for guests, vendors, and owners, handling phone calls, emails, and chats to resolve questions about reservations and other concerns while maintaining high satisfaction standards. You'll coordinate with maintenance and housekeeping teams, verify unit availability for vendor visits, and identify potential owner leads to support business growth. This role combines excellent customer service with administrative coordination, making you a key player in creating positive experiences and building lasting relationships.

Compensation

• 23.25 CAD / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below.

Essential Job Functions

• Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office.
• Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern.
• Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable).
• Verify unit availability to assist with scheduling vendor or realtor visits.
• Meet and maintain company standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations.
• Identify potential owner leads from walk-ins or incoming calls and pass the information along to your designated company Business Development Representative.
• Build and maintain business relationships and open lines of communications with other internal support teams.
• Other duties as assigned because every day is different in hospitality!

Skills + Qualifications

• Experience working in hotel, hospitality, vacation or similar industry is highly preferred.
• Minimum 1 year experience in administrative or customer service style role is a bonus.
• Excellent time management skills with the ability to change activity frequently and cope with interruptions.
• Tech‑savvy with experience using various digital systems and applications and comfortable using mobile apps, tablets, and various software platforms.
• This role involves frequent travel between worksites, so reliable personal transportation is essential.
• Dependable and prepared. Showing up on time and ready to go is key to creating great stays for our guests and peace of mind for our homeowners.
• Must be dependable, self‑motivated, and able to work independently while contributing positively to a collaborative team environment.
• Comfortable talking to people—online or in person—and being able to share information in a way that’s clear, thoughtful, and represents the company in a positive way always.

Workplace Environment + Physical Requirements

• Must be legally eligible to work in Canada.
• Work may take place indoors or outdoors, in a variety of settings including private homes, resorts, offices, and laundry facilities — often in varying weather conditions.
• We’re in hospitality and our schedules can change based on guest and homeowner needs. Shifts may include early mornings, evenings, weekends, and holidays. We require flexibility to support this.
• Reliable transportation required.
• Ability to move freely (balancing, climbing, crawling, driving, squatting, standing, stooping, walking, bending, pushing, pulling, reaching, and repetitive hand/finger motions) and lift up to a maximum of fifty (50) pounds without assistance.
• Extended Medical and Dental
• Registered Retirement Savings Plan - company match
• Ski pass/activity allowance, or Travel allowance for Squamish/Pemberton‑based applicants
• Employee Assistance Program
• Opportunity to try activities on FAM trips and earn commissions
• All the equipment you’ll need to be successful

Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid driver’s license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid driver’s license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.

An offer of employment for this role will be contingent upon the successful completion of a background check and / or an OFAC screening, country dependent.

Casago is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged. Casago is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.