Front Desk Receptionist

Four Seasons; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hospitality brand is seeking a Full-Time Front Desk Receptionist in Toronto, responsible for creating a smooth arrival and departure experience for guests. The role demands excellent presentation, problem-solving skills, and fluency in English, as well as a friendly demeanor. Preferred qualifications include prior guest service experience and knowledge of OPERA property management system. The position offers a starting pay of $22.90 per hour, with additional perks such as paid time off and comprehensive benefits.

Benefits

Paid time off

Exclusive travel programs

Complimentary meal per shift

Discounted training programs

Robust extended benefits

Qualifications

• Candidates should have 1-2 years previous Front Desk/Guest Service experience in a luxury Hotel operation.
• Ability to continuously stand for the majority of the shift and lift at least 25lbs.
• Additional languages are a definite asset for career growth.

Responsibilities

• Ensure smooth arrival and departure experience for guests.
• Act as the first and last impression of the hotel.
• Address guest comments, questions, suggestions, and concerns.

Skills

Excellent personal presentation

Interpersonal skills

Problem solving ability

Fluency in English

Outgoing personality

Education

Completion of Post Secondary Education in Hospitality or related field

Tools

OPERA PMS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About the location

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Front Desk Receptionist who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Hotel, this high profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggests and concerns.

What you will bring

We are looking for candidates who have excellent personal presentation and interpersonal skills. Good problem solving ability and proficiency in Hotel property management systems. Fluency in reading, writing, and spoken English is also required. The Front Desk Receptionist position requires continuous standing for the majority of the shift and ability to lift at least 25lbs. The ideal candidate will have an outgoing personality and a can-do approach to any task.

Additional preferred qualifications & skills

• 1-2 years previous Front Desk/Guest Service experience in a fast paced, luxury Hotel operation
• Previous experience with OPERA PMS is an asset
• Additional languages a definite asset for career growth
• Completion of Post Secondary Education in Hospitality or related field

What we offer

• Paid time off, including vacation and floating days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meal per shift in our employee dining room, OASIS
• Complimentary dry cleaning of uniforms
• Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
• Robust extended benefit plan, including medical, dental, vision, and pension
• Monthly Employee Recognition celebrations and Bi-Annual Employee Parties… and more!

Started rate of pay of $22.90 per hour and full rate of pay of $25.44 per hour not including incentives.

Schedule & Hours

Successful candidates possess open availability and the ability to work all shifts including weekends, holidays, and overnights.

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.