Front Desk & Online Support Specialist

Magna International; Vancouver; On-site; CAD 40,000 - 55,000; Full time

Job summary

A prominent multinational company is seeking a skilled Front Desk/Online Call Center Representative in Metro Vancouver. This role requires delivering exceptional customer service through various channels, handling transactions, and maintaining accurate records. Candidates should have 1-2 years of customer service experience, effective communication skills, and proficiency in Microsoft Office. This position offers a fast-paced work environment that values adaptability and teamwork.

Qualifications

• 1-2 years of experience in customer service or related field.
• Fluency in English; additional languages a plus.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional customer service via phone, email, and online chat.
• Handle inbound and outbound calls, resolving issues as needed.
• Develop and maintain knowledge of products and services.

Skills

Customer service

Communication

Problem-solving

Education

High school diploma or equivalent

Associate's or bachelor's degree

Tools

Microsoft Office

Customer service software

Job description

A prominent multinational company is seeking a skilled Front Desk/Online Call Center Representative in Metro Vancouver. This role requires delivering exceptional customer service through various channels, handling transactions, and maintaining accurate records. Candidates should have 1-2 years of customer service experience, effective communication skills, and proficiency in Microsoft Office. This position offers a fast-paced work environment that values adaptability and teamwork.