Front Desk Clerk

Royal Camp Services Ltd; Edmonton; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading company in remote location accommodations is seeking a Camp Clerk responsible for supporting camp operations. The ideal candidate will manage front desk activities, ensure service standards, and assist with administrative tasks. With opportunities for growth and a strong focus on safety, this role offers a competitive wage complemented by benefits after a probationary period.

Benefits

Opportunities for advancement

Strong safety culture

Competitive wages

Benefits package

High performing coworkers

Qualifications

• 3-5 years of hospitality experience in housekeeping and front desk roles.
• Valid Alberta Health Services recognized Food Safety Certificate.
• Valid Standard First Aid Certificate.

Responsibilities

• Support camp operations by maintaining a functional front desk.
• Handle office duties including checking clients in/out and supervising staff.
• Participate in toolbox meetings and hazard assessments daily.

Skills

Customer Engagement

Service Standards

Interpersonal Skills

Communication Skills

Time Management

Education

Hospitality management degree or diploma

Tools

MS Office

Job description

Royal Camp Services is a privately held company which provides industry leading remote location accommodations for workforce housing. We offer long-term and seasonal employment in the culinary, hospitality, remote site services, and remote site operations industries.

Reporting to the Camp Manager, a Camp Clerk is responsible to support the camp's operation by maintaining a functional and operational front desk.

Job duties include but are not limited to :

• Help with all the office duties such as checking clients in and out of rooms, supervise housekeeping staff, and responding to client concerns.
• Maintain a focus on customer engagement, service standards and professionalism.
• Complete written dorm evaluations daily and ensure camp attendants correct all deficiencies.
• Assist the Camp Manager with :
• Reviewing, monitoring and scheduling staff requirements in our camp operations
• Coordinating and implementing all paper work required for the complete operations of the camp business, which entails collecting, tracking, logging and forwarding documents for processing
• Liaising between the sub-contract suppliers
• Ensuring all company policies and procedures are being enforced and adhered to all by field staff and supervisors
• Administrative tasks : answer phone calls, deal with general inquiries, filing, photocopying, faxing, and electronic ordering
• Kitchen support : including restocking and replenishing machines and supplies, wiping tables and counters
• Housekeeping support : cleaning assigned rooms to standard
• Participate in toolbox meetings, complete Field Level Hazard Assessment, and Hazard Identifications on a daily basis
• Other duties as assigned

Requirements :

• Hospitality management degree or diploma preferred
• 3-5 years of hospitality experience in housekeeping and front desk roles
• Must be proficient with MS Office, and know or be able to learn our property management system.
• Available to work multiple rotations including but not limited to 21-7, 10-4, 9-5, and 14-7
• Available to adjust to variable shift length with appropriate breaks.
• Must supply your own transportation to our camp transfer sites located in Edmonton, AB or Grande Prairie, AB
• Able to work either a day shift or night shift
• A valid Alberta Health Services recognized Food Safety Certificate is required
• A valid Standard First Aid Certificate is required
• Strong interpersonal and communication skills (including reading, writing, and speaking English)
• Be able to lift / move up to 25lbs throughout a work shift
• Be able to work comfortably and maintain high levels of performance during 12 hour shifts
• Be able to provide at least 2 professional work references
• Obtain safety and training standards based upon position, contract, and site requirements

What We Offer :

• Opportunities for advancement through internal promotions
• A strong safety culture emphasizing training and awareness so that you come home safely
• Competitive industry wages which outperform similar jobs in urban areas
• Benefits package available following probationary period
• High performing coworkers who will help you excel and adapt to a remote camp environment

Our positions are safety sensitive and require employees to successfully complete a site pre-access drug and alcohol test and site specific training.

Due to the volume of applications received phone calls, walk-ins and / or faxed resumes will not be accepted.