Front Desk Agent

Banff Caribou Properties; Banff; On-site; CAD 40,000 - 50,000; Full time

Job summary

A hospitality company in Banff is seeking Front Desk Agents to provide exceptional guest experiences. Responsibilities include handling check-ins, managing phone calls, and ensuring guest satisfaction. Ideal candidates are outgoing, possess strong communication skills, and have a commitment to excellent service. The role offers a dynamic environment with opportunities for personal growth and a range of employee perks, including discounts and housing assistance.

Benefits

Affordable employee housing

Annual anniversary bonus

Food and beverage discounts

Health and wellbeing programs

Complimentary hotel stays

Employee Share Ownership Program

Qualifications

• Self-motivator with strong interpersonal skills.
• Excellent written and verbal communication skills.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Answer phone calls professionally.
• Process check-ins, check-outs, and billing.
• Monitor room availability and booking policies.
• Provide information on local points of interest.

Skills

Outgoing personality

Strong interpersonal communication

High level of guest service

Ability to work in a fast-paced environment

Flexible schedule

Job description

Overview

Posted Thursday, February 12, 2026 at 9:00 AM

BCP offers a friendly place to work in the heart of Banff. We have jobs for people who love nature and adventure. You will be part of a team that cares about good service and teamwork.

Why Work With Us?
Employee Housing:We offerhousing to help you settle in.
Career Growth:Learn newskills and move up in your job.
Great Team:Work withpeople from all over the world.
Many Perks:Discounts,events, benefits to make your life outside of work better.
Fun and Adventure:Live andwork in a beautiful place with many outdoor activities.
Diverse and Inclusive Team:Join aglobal team that values diversity and inclusion.

Our Front Desk Agents ensure all guests receive an exceptional experience; before, during and after their stay. From preparing for and welcoming new arrivals, attending to diverse guest needs, right through to the processing of departures, front office team members have the opportunity to make our guests’ experience one they’ll never forget.

Duties and Responsibilities

• Answer all in-coming phone calls in a professional manner to the standard set by BCP.
• Process check-ins and check-outs, verify billing, create reservations, and process special requests; Present statement(s) of charges to departing guests and receive payment(s).
• Monitor room availability, follows restrictions, and all booking policies and procedures.
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction.
• Share general information on points of interest in the area and services in the community.
• Understand basic accounting principles including debit and credit transactions. Also understand the various transaction methods available to guests.
• Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Accurately communicate with other shifts regarding issues arising from day to day operations.
• Maintain the safety and upkeep of guest areas in the indoor and outdoor spaces of the property including the removal of snow and ice and other hazards.
• Work safely. Obey all health and safety policies and procedures and report injuries and hazards immediately.
• Additional duties may be assigned to help meet guest and business needs.

Skills and Experience

• Self-motivator with outgoing personality, strong interpersonal communication and commitment to providing a high level of guest service.
• Excellent written and verbal communication skills and numerical proficiency is an asset.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule including weekends and holidays.
• Prior experience in a customer focused role is an asset.
• A positive team player attitude and a strong willingness to learn.
• Previous Front Desk experience is an asset.

Benefits

We provide the best perks in town that are designed to enhance your life in Banff. A full list of benefits is here , here are a few highlights that our employees love:

• Affordable and clean employee housing.
• Annual anniversary bonus of up to $1000
• Food and beverage discounts at all of our restaurants and cafes
• Health and wellbeing programs, including free yoga, free canoe passes, discounted ski pass, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Complimentary hotel stays at any of our 15 hotels!
• Fun employee events and opportunities to meet people.
• Opportunity to invest in our Employee Share Ownership Program.

BCP is dedicated to fostering a workplace where everyone can thrive. We are part of the Bow Valley Workplace Inclusion Charter . This means we want a team that is fair and welcoming for everyone. We work to remove barriers for people from equity-seeking groups. If you need help applying or need any accommodation, contact us at [e-mail] or 403-760-8521.

Please note: Only candidates selected for further consideration will be contacted.