Front Desk Agent

Accor Hotels; Whistler Village; On-site; CAD 30,000 - 60,000; Full time

Job summary

A prestigious hotel chain located in Whistler Village is seeking a Front Desk Agent for a full-time position. Responsibilities include greeting guests, managing check-ins, and providing exceptional customer service. Candidates should have prior experience in front desk operations and a strong service-oriented personality. The role offers competitive pay starting at $20.50 per hour, with increases based on tenure, plus various employee benefits including subsidized accommodation and access to travel programs.

Benefits

Subsidized staff accommodation

Complimentary meal during shifts

Employee Travel Program discounts

Hotel leisure benefits like Golf/Ski passes

Qualifications

• Previous experience in front desk roles is required, with customer service experience considered an asset.
• Ability to work cohesively with fellow colleagues as part of a team.
• Service-focused personality is essential for guest interactions.

Responsibilities

• Greet, check-in, and respond to guest requests.
• Maintain records of transactions, including cash handling.
• Promote and up-sell hotel services.

Skills

Ability to work well under pressure

Teamwork

Service-focused personality

Tools

Opera

Job description

Company Description

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Job Description

Front Desk Agent

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

This is a permanent, full-time position, starting immediately.

Starting Rate of Pay: $20.50 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $24.90.

Job Duties Include:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Maintain accurate records of daily transactions, including cash handling - currency exchange and balancing a float
• Serve as a sales agent promoting and up-selling hotel services
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Prior experience working with Opera or a related system
• Previous front desk experience is required, previous customer service experience is an asset
• Service focused personality is essential

Job Perks & Benefits

• Subsidized staff accommodationprovided
• Complimentary mealin our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverageat Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Additional Information

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail].