Front Desk Agent

Concord Hospitality Enterprises; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading hospitality company in Canada is hiring a Front Desk Agent at the Courtyard by Marriott Edmonton Downtown. The ideal candidate will assist guests, maintain service standards, and address concerns promptly. Qualifications include a high school diploma and strong communication skills. This role offers competitive wages of $17.00 per hour and a range of benefits including medical insurance and tuition assistance. Join us and be part of a culture that values training, growth, and community.

Benefits

Medical, dental, and vision insurance

Tuition assistance

Discounted room rates at Concord-managed hotels

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Strong organizational skills.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality standards.
• Respond quickly to calls, lobby visitors, and team members needing assistance.

Skills

Strong interpersonal and communication skills

Ability to multitask

Detail-oriented

Education

High school diploma or equivalent

Job description

Description

The Courtyard by Marriott Edmonton Downtown is Hiring a Front Desk Agent. As a Front Desk Agent, you will be at the hub of guest interaction, creating memorable experiences from arrival to departure. Your proactive, responsive, and caring approach ensures guests feel welcomed and supported throughout their stay. If you enjoy engaging with others, have a winning personality, and take pride in delivering exceptional service, this role is a perfect fit.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Qualifications

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

Benefits (Full-Time Associates Only)

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• Tuition assistance
• Discounted room rates at Concord-managed hotels
• Training, development, and career advancement opportunities

Compensation: $17.00 /per hour

Why Join Concord?

At Concord Hospitality, we invest in our associates through training and development at all levels. Our “Associate First” culture supports growth, balance, and diversity.

We are built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN!

Our associates proudly cheer:

“We Are Concord!”

We are an equal opportunity employer committed to diversity and inclusion and strive to be a Great Place to Work for All.

Source: Concord Hospitality