French Helpdesk/Technical Support

IFG International Financial Group Ltd; South Frontenac; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A major financial institution in Canada is looking for a French Helpdesk/Technical Support for a 12-month hybrid contract. The ideal candidate must be fluent in both English and French, with experience in customer service and browser troubleshooting. Responsibilities include answering user inquiries and troubleshooting issues. Interested applicants should send their resume in MS Word format.

Qualifications

• 1-2 years customer service experience required.
• 1-3 years experience in browser troubleshooting.
• Bilingual fluency in English and French is mandatory.

Responsibilities

• Answer user inquiries regarding software or hardware operation.
• Troubleshoot customer concerns over phone calls.
• Maintain records of daily communication transactions.

Skills

Fluent English

Fluent French

Customer Service Experience

Browser Troubleshooting

Software Knowledge

Job description

Overview

Our client, a major financial institution in Canada, is looking to hire a French Helpdesk/Technical Support for a 12-month contract. This role is hybrid with 4 days a month in Scarborough.

Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower - high complexity level
• Troubleshooting customer concerns over inbound phone calls
• Enter commands and observe system functioning to verify correct operations and detect errors
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

Qualifications

• Fluent English/French- Mandatory (no exceptions, bilingual and fluency in both required) 1-2 Years Customer Service Experience
• 1-3 years of browser troubleshooting practices
• Knowledge of computer software, such as configuration management software, desktop communications software, operating system software

Nice to Have

• Previous Help Desk or Contact Center experience
• Technical Help Desk Experience

How to apply

If you are interested in this opportunity, kindly send your resume in MS Word format to [e-mail]