FP&A Customer Success ManagerCONNECT

Datarails; Toronto; Remote; CAD 117,000 - 139,000; Full time

Job summary

A technology-forward company is seeking a Customer Success Manager to lead the implementation of the CONNECT product for finance professionals. This role requires strong finance and Excel skills, with the opportunity for significant professional growth in a remote work environment. The ideal candidate will have 1-3 years of experience and will engage with C-suite executives to deliver high-impact solutions.

Benefits

Base salary between $85k-$100k USD

Meaningful equity

Paid medical, dental, and vision coverage

Flexible and unlimited sick time and PTO

Life insurance

Qualifications

• 1-3 years of experience in finance or FP&A.
• Deep knowledge and solid experience in advanced Excel functions.
• Experience with BI tools and ERP systems.

Responsibilities

• Leverage CONNECT to deliver impactful reporting solutions.
• Build long-term strategic relationships with customers.
• Provide recommendations to optimize procedures.

Skills

Finance or FP&A experience

Advanced Excel functions

Communication with C-suite executives

Experience with BI tools and ERP systems

Education

Bachelor's degree in finance or accounting

Job description

Overview

Datarails is looking for a passionate, customer-focused Customer Success Manager to lead the implementation and ongoing success of the CONNECT product for our customers. As a CSM, you’ll be the trusted advisor and main point of contact for finance professionals—from mid-level managers to C-suite executives—helping them unlock the full potential of CONNECT. This is a fantastic opportunity to apply your FP&A knowledge in a tech-forward environment, drive high-impact engagements, and join a growing team with lots of room for professional growth.

About The Role

• Leverage CONNECT to deliver clients’ impactful, real-time reporting solutions across Excel, ERP, CRM, and HRIS systems. Seamlessly access and integrate data from multiple sources—directly within Excel.
• Provide recommendations for possible process changes to help optimize current procedures and maximize outcomes.
• Build long-term strategic relationships with customers, gather requirements, and follow through with necessary financial reporting support.

What We Offer

• A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years
• Base compensation - The target base salary range will be between $85-100k USD per year, based on multiple factors including prior experience, skills, and location. We are open to candidates with varying levels of experience.
• Meaningful equity
• US : 401(k) plan with up to 4% match and HSA & FSA Options
• Canada : RRSP with up to 4% match
• US : 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents
• US : $540 / year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan
• Canada : Extended health, vision, and dental through Manulife (Manulife Gold plan) and virtual healthcare from Dialogue via Manulife
• Calm app membership
• Paternity leave
• Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually)
• 12 paid company holidays
• Life insurance
• CPA / CFA license renewal reimbursement

We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Qualifications

• 1-3 years of experience in finance or FP&A.
• A deep understanding of corporate finance work processes, with an emphasis on standard reporting (P&L, cash flows, budgets, and forecasts).
• Deep knowledge and solid experience in advanced Excel functions (formulas, VLOOKUP, Pivot Table, Power Query, and complex models).
• The role involves communicating with CFOs, Finance VPs, and Directors from leading US companies, requiring the ability to engage in professional conversations.
• Experience with various BI tools, ERP systems, and software implementation.
• Bachelor's Degree or equivalent, preferably in finance, accounting, or a similar field.