Forklift Field Service Technician

Alta Equipment Company; Windsor; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading equipment dealership is seeking a Forklift Field Service Technician in Windsor, Ontario. The role involves performing maintenance and repairs on customer forklifts, providing exceptional service, and managing workloads independently. Applicants should have experience in forklift repair and possess their own tools. The company offers a supportive work environment with training programs and a provided service van. Join a team dedicated to excellence and customer satisfaction.

Benefits

Company van

Fuel card

Paid training

Health insurance

Paid time off

Company pension plan

Employee assistance program

Qualifications

• Two years of previous forklift repair experience is highly desired.
• Previous field experience is highly preferable.
• Possess own tools.
• Strong working knowledge of electric and liquid propane units.

Responsibilities

• Perform preventative maintenance on customer forklifts.
• Diagnose and repair various forms of customer equipment.
• Provide exceptional customer service.
• Proper completion and submission of all required paperwork.

Skills

Forklift repair experience

Mechanical aptitude

Customer service

Valid driver's license

Ability to interpret technical documents

Education

High school diploma or equivalent

Tools

Hyster TKC training software

Yale/Hyster contact management system

Job description

Forklift Field Service Technician

Come work for the largest equipment dealer in North America! Are you a Technician/Mechanic with auto, diesel, agricultural, material handling, lift truck or heavy equipment repair experience? If so, then we want you on our team!

Technicians are the backbone of our organization; therefore, we provide them with the tools and resources to be successful:

• Company van (parked at home each day)
• Company fuel card and cell phone
• Manufacturer technical training programs
• Long term Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Company Pension Plan
• Dental and Vision care
• Employee Stock Purchase Plan
• Company uniforms provided

Alta Material Handling is currently looking for a full time Forklift Field Service Technician in the Windsor, ON area. This position is first shift, M - F, and hourly (no flat rate!). Field Technicians are provided a company service van, which is provided for our Techs to drive home (you don't leave it at our shop at the end of the day), along with a fuel card. The primary responsibilities of the position consist of, but are not limited to:

Responsibilities

• Performing preventative maintenance on customer forklifts and other material handling equipment
• Diagnose and repair all forms of customer equipment
• Completing each repair job in a timely, efficient and professional manner
• Providing exceptional customer service
• Work and manage workloads independently
• Proper completion and submission of all required paperwork
• Field Technicians are responsible for company vehicle and on-board parts inventory
• Incorporate Alta's Guiding Principles into daily activities
• Perform other duties as assigned
• Consistent, regular, and reliable attendance including being ready for work at the designated start time

We encourage our Technicians to participate in our in‑house paid training program, allowing them to acquire additional skills in diagnosis and troubleshooting and further advance their career as a Technician. Also, company uniforms are provided!

Qualifications

• Two years of previous forklift repair experience is highly desired
• Previous field experience is highly preferable
• Strong working knowledge of electric and liquid propane units
• Excellent mechanical aptitude
• Possess own tools
• Must have clean driving record and valid driver's license to drive company vehicle
• Computer programs - Hyster TKC training software and Yale/Hyster contact management system
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract
• Reasoning Ability - Intermediate: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands/Work Environment

• Physical/Sensory Functions: Regularly will stand, walk, use hands, reach with hands; Frequently will talk/hear; Occasionally will sit, climb or balance, stoop, kneel, crouch or crawl.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift 11 to 25 pounds; Occasionally will lift 26 to 100 plus pounds
• Work Environment: Regularly will work near moving mechanical parts; Frequently will be exposed to fumes or airborne particles, outdoor weather conditions; Occasionally will work in wet or humid conditions (non-weather), extreme cold and heat (non-weather), risk of electrical shock, vibration

Culture is Job #1

Alta Equipment Group prides itself in the 3 P’s of business: People, Process and Product. By investing in the best people and creating a “one team” approach, Alta Equipment Group earns customers for life.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring our employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What we look for

At Alta Equipment Company, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Other Opportunities at Alta:

Please visit our careers page at https://altg.com/career/ to view other openings that may be of interest to you!

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please [e-mail] immediately.