Food and Beverage Service Manager (Restaurant)

Grand Villa Casino; Burnaby; On-site; CAD 52,000 - 58,000; Full time

Job summary

A leading casino and restaurant is seeking a Food & Beverage Service Manager to supervise restaurant operations and enhance guest experiences. The ideal candidate will have a passion for hospitality, strong leadership skills, and a minimum of two years of experience in restaurant supervision. This role offers full benefits, flexible hours, and opportunities for advancement in a dynamic and exciting environment.

Benefits

Full benefits package for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum 2 years of experience in restaurant supervision or equivalent.
• Serving It Right certification is required.

Responsibilities

• Supervise day-to-day operations of the restaurant.
• Motivate employees to provide excellent service.
• Train employees on food handling and service standards.
• Manage completion of opening/closing procedures.
• Ensure compliance with company policies.
• Enforce serving alcohol policies.

Skills

Leadership skills

Problem-solving skills

Customer service skills

Time-management

Multitasking

Attention to detail

Computer skills

Education

Food Safe Level 1 certificate

2 years of experience in restaurant supervision

Job description

Overview

Food & Beverage Service Manager (Personas)

Job Type: Full-Time

Salary Range: $52,200 - $58,000

Be the Leader at the Heart of the Action

Are you a dynamic, hands-on professional with a passion for hospitality and a talent for bringing out the best in people? Gateway is looking for an experienced Food and Beverage Service Manager who thrives in a fast-paced environment and knows how to lead from the front. If you\'re driven, dependable, and confident managing everything from guest experience to staff accountability, we want to hear from you.

In this key leadership role, you’ll be fully engaged on the floor—connecting with guests, guiding your team, and ensuring every shift runs smoothly, safely, and in line with company standards. Experience in managing service flow, guest intoxication, and venue capacity is essential. This is your opportunity to join a growing national brand offering a competitive salary, premium benefits, and real potential for career growth.

If you\'re ready to take your career to the next level in a high-energy, rewarding environment—Gateway is your next step.

We Provide

• Full benefits package for full-time employees
• Retirement savings plan
• Exciting, supportive and fun work environment
• Family and friends discounts on travel, tech, food, beverage, and fitness
• Development and training opportunities

Key Responsibilities

• Supervises the day to day operations of the restaurant
• Motivates employees to provide excellence in service and ensures our guests experience exceeds their expectations
• Actively participates in the training and instruction of employees in proper food handling procedures, quality service standards and all other department procedures
• Manages team efficiencies as it pertains to the operation and its needs
• Responsible for ensuring completion of opening and closing procedures within the restaurant including cash-outs & daily sales reporting
• Maintains compliance with company policies and procedures
• Enforces Serving It Right & company polices of guest capacity and consumption of alcohol

What You Bring

• Rock-solid leadership skills and ability to direct and supervise staff
• Excellent problem-solving skills, ability to manage issues and empower a team to excel
• High level of customer service skills, ability to communicate with guests to ensure satisfaction
• Time-management savvy and expert multitasker who thrives in the excitement of restaurant & casino operations
• Detail oriented, reliable, punctual, efficient, and diligent in duties and responsibilities
• Flexible hours, evenings, and weekends
• Working knowledge with computer skills in word processing, spreadsheets, and email/internet navigation
• 2 years of experience in restaurant supervision or an equivalent combination of education and experience
• Serving It Right
• Food Safe Level 1 certificate
• Night club experience is an asset

Why Work With Us?

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 27 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. Gateway is an equal opportunity employer and dedicated to Respect, Integrity, Team-Work and Exceptional Customer Service. If you require accommodation at any point during the recruitment and selection process, please let us know.