Fleet Support

The Brick; Calgary; On-site; CAD 40,000 - 55,000; Full time

Job summary

The Brick is looking for an enthusiastic Support Representative to join its Fleet division in Calgary. This role involves providing excellent customer service to drivers and addressing various customer inquiries and concerns. With a flexible benefits package and potential for career progression, this position offers an exciting opportunity in a dynamic team environment. Strong communication skills, attention to detail, and a high school diploma are required, with bilingual abilities being an asset.

Benefits

Flexible and comprehensive benefits package

Employee discounts

Access to ongoing personal and professional development

Qualifications

• High school diploma or equivalent is required.
• Bilingual communication skills are an asset.
• Previous experience in customer service is preferred.

Responsibilities

• Provide courteous, prompt, and professional service to drivers and customers.
• Resolve customer concerns and respond to inquiries.
• Process routine clerical transactions in-between phone calls.

Skills

Communication

Multitasking

Attention to detail

Bilingual (English & French)

Education

High school diploma or equivalent

Tools

MS Office

Email

Job description

Is this job for you?

Do you believe in putting the customer first?

Are you a team player and do you have an incredible sense of leadership?

Are you motivated by achievement goals?

The Brick is actively seeking to expand our Fleet support team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous Fleet division!We are currently seeking an enthusiastic and organized Support Representative with a passion for customer service to join our team at The Brick's delivery department!

Responsibilities

• Provide courteous, prompt and professional service to drivers and customers over the phone
• Resolve customer concerns and respond to their inquiries
• Address and record customer absences, product damage and customer resets
• Process routine clerical transactions in-between phone calls

Qualifications

• Proficient computer and keyboarding skills (MS Office, email, etc.)
• Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
• Strong multitasking with an emphasis on attention to detail
• Proven ability to work in a fast-paced, team oriented environment
• Flexibility to work a variety of shifts, including evenings and weekends, as required
• High school diploma or equivalent
• Previous experience in a call centre or customer service environment is an asset

Why The Brick?

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [e-mail]